Desktop vs MobileExternal Reference
By Álvaro Díaz on 26 September 2017
This chart represents a comparison over the last year of the Search traffic evolution between Desktop and Mobile devices, showing a notable increase in Mobile traffic during the last months.
25 September 2017
We were interested to find how some end users queries behave through the whole year, and find out from the data if would emerge common patterns.
Why Conversion? Mmmm....Blog Post
By Angel Maldonado on 15 September 2017
Here is a collection of marketing messages from Software Vendors within the eCommerce Search offering: SLI-Systems: " Convert shoppers into buyers " Findify: "Sell more... " Bloomreach: " ...more discoverable,...
My First Data Visualization with StatsAPIExternal Reference
15 September 2017
This is my first post, where to start? after working roughly 2 weeks with the STATS API I would like to share my experience. As the way I see it, EmpathyBroker’s StatsAPI is aimed to process the data available in EmpathyBroker Search & Navigation eCommerce customers (queries, clicks, add2carts and all aspects of the search & navigation journey) and give insights, and shorten the distance between raw data and usable information.
Expressive Design in eCommerceBlog Post
By Angel Maldonado on 17 August 2017
Being Empathetic to the emotional nature of customers is the single trigger that can be the catalyst to create loyalty. Whether you call them Users, Visits, Sessions, Customers, they are People, just like you and I, driven by desires and emotions, People who have an special emotional connection with family, friends and also with he things they take into ownership.
Empathy appoints Eduardo Sanchez as Executive ChairmanBlog Post
28 June 2017
Empathy announced the appointment of Eduardo Sanchez as Executive Chairman. A seasoned software executive, he brings more than 25 years of experience on data, advanced analytics and cloud businesses.
A new professional environmentBlog Post
05 June 2017
At EmpathyBroker we believe that understanding engineering and computer students is very important. They will be our partners in the future and we need to transmit the philosophy and values of our company, our way of working and our products and services.
Decoded FashionBlog Post
08 May 2017
It is with pleasure that we can announce that we will be proud sponsors of the Decoded Fashion Summit 16th – 17th May. We are looking forward to talking to as many brands as possible about Site Search, Findability and what they do with all that data.
Collaboration is KingBlog Post
06 April 2017
All my greatest achievements in life have been due to a great team ethos and spirit of collaboration and helping each other so that we all achieve. This applies in all areas, including any sporting achievements, work recognition or matters of house & home such as recently going unbeaten in the local 7 aside league. As the saying goes ‘no man/woman is an island’. No martech is an island either.
Misconceptions in Site SearchBlog Post
09 March 2017
Search isn’t sexy Search IS sexy. If you see search as a vital component of your ecommerce site, then it can be like lingerie. With your site already working efficiently and with it being appealing to the consumer, this added layer can be the difference to a higher conversion rate ;). If we look at Zara.com this is a fine example of how search can improve the way in which your site works for the consumer. Zara make search the focal point of their website and allow their customers to discover.
EmpathyBroker will be Gold sponsor in the next MeasureCamp LondonBlog Post
20 January 2017
EmpathyBroker is delighted to announce that will be contributing to the next MeasureCamp London as a Gold sponsor. MeasureCamp is an open and free to attend unconference for the Web Analytics and Digital Marketing industry that had its first edition in London in 2012 and now this city is getting ready for the 10th one.
Looking for a pretty bunch of flowers? Check out the new search feature at InterfloraBlog Post
20 December 2016
Can you imagine a life without flowers? Bouquets for weddings, bunches for anniversaries and many options for decorating both events and your home.
All i want for Christmas is 100% findabilityBlog Post
13 December 2016
The jolliest time of the year is coming to town. We see “Merry Christmas” everywhere and we can’t avoid falling in love with the message whilst spending a lot of money on gifts. Have you already prepared your Christmas display boards? Well, when you run an e-commerce business there’s so much work to do, and it’s not only about decorating your windows. Besides visuals or design customization such as background skins or special banners, there’s a powerful tool that you can work on to improve your e-commerce conversion Site Search.
5 Site Search trends to adopt in 2017 (if you are not yet riding the wave)Blog Post
29 November 2016
As we have pointed several times, an on-site search is more than a search box; it can be a powerful sales tool, a continuation of your navigation menu or a stunning user experience booster. But it depends on how far your e-commerce goes with search engine.
The power of Findability on Black Friday and Cyber MondayBlog Post
22 November 2016
The end of the year is coming; Christmas time are closer than we can imagine and the time to start thinking on Christmas gifts has to be right now. Hopefully for those shopping lovers Black Friday and Cyber Monday discounts are also coming and this is one of the best news for this situation.
Riding through Lovely Bikes user-adjustable e-commerceBlog Post
15 November 2016
As Queen said ‘I want to ride my bicycle’ and I want it to be special. Can you imagine if you can create your bike exactly as you want? Including smaller parts of it? LovelyBikes makes it possible by offering bikes and accessories of different parts of the world and being careful when choosing small and closer producers so they can offer an original product to their customers.
Findability and Add2Cart correlationBlog Post
08 November 2016
Too often within e-commerce we talk about simple conversion metrics that don’t focus on the customer or brand experience, both of which are extremely important and hold great value. The same can be said with regards to site search. The main goal seems to be whether the customer bought or not, regardless of their experience.
Trick or search? Get your site ready for halloween!Blog Post
31 October 2016
Sometimes, we like to say Findability is a kind of magic. But far from being a spooky concept, Findability is all about numbers, analysis and, especially, empathy. When you get visitors data from your site search you are able to design a better sales strategy based on users’ intentions and navigation.
Findability, the fundamental component of online conversionBlog Post
By Angel Maldonado on 27 October 2016
Imagine your client always finds what they need when they come to your site. Imagine that they love your brand so much that they recommend you to everyone they know? Stop imagining! Make it happen!
MASSIMO DUTTI ‘S NEW BRAND APP SITE SEARCHBlog Post
25 October 2016
EmpathyBroker’s Team is very glad to announce our last and successful project for Massimo Dutti the integration of our site search on the brand’s mobile app.
EmpathyBroker powers Desigual's omnichannel searchBlog Post
14 October 2016
So many colours, shocking prints, playfulness branding actions go around this Spanish brand that encourage people to Find your atypical look. Because people who buys in Desigual, likes to be different, original and unusual. So why do they offer a common Search Engine for their users? Not at all. Big search bar and a big text that attracts users to search and find, and, for sure, enjoy the experience.
When Search met FindabilityBlog Post
By Angel Maldonado on 11 October 2016
To the consumer, search within eCommerce has been traditionally a negative experience, particularly when compared with Web Search and other consumer tools that inevitably set the benchmark of what Search should deliver. In our view, eCommerce Search has failed to deliver for two simple reasons
RichRelevance releases the new e-Commerce Search FIND powered by EmpathyBrokerBlog Post
06 October 2016
EmpathyBroker and RichRelevance have collaborated through an OEM (Original Equipment Manufacturing) agreement to create a new Search Product. The new Search Engine for e-commerce (to be marketed by RichRelevance) is named FIND; a ground braking development that adds personalisation to each user experience, dealing with the real challenge of e-Commerce Search, that is; the emotional and subjective nature of people's intentions when searching for things to buy.
Facets internal search engine what you want, as you wantBlog Post
04 October 2016
Getting into a web ecommerce and finding exactly what you’re looking for is a shared dream for all users and all e-commerce. Why? Because a happy customer is a customer...
ADORE ME MOBILE OMNICHANNEL IS THE NEW BLACKBlog Post
29 September 2016
Is there anything more adorable than someone who knows you better than you do? Someone who knows your preferred bra color? Okay, okay. Perhaps it sounds a little bit freaky. But when that “somebody” is one of the top underwear and lingerie e-commerce startups, it sounds much better, doesn’t it? When EmpathyBroker started working with Adore Me, the disruptive women’s intimates company based in New York City, knowledge and empathy went first we knew that intimate apparel required a deep and delicate knowledge of customers. So we decided to focus our work on tracking, in order to gather relevant customer data by means of tracking every step, every search, every navigation behavior, we would be able to increase Findability on Adore Me products.
Angel Maldonado is appointed ChairmanBlog Post
27 September 2016
It is a great pleasure for our company to announce two new appointments German Heredia, former CEO of NewTec joins as new EmpathyBroker CEO while Ángel Maldonado will promote to Chairman and board member, limiting his involvement in the company.
More than just SearchBlog Post
By Angel Maldonado on 22 September 2016
We all love Search, that one place where you can actually say something, type anything and get a response. Going into a site with illusion and willing to buy what you need. When sending a query one feels like opening a present wondering what is behind. And when a search engine knows the user, it gives exactly what he needs and wants.
eSPARES EMPATHY WITH NO LIMITSBlog Post
20 September 2016
When your business is about selling all kind of little pieces, big pieces, whatever pieces, pieces from different manufacturers and pieces from different places of the world you can only thing in one word ORGANIZATION. Everybody wonders how they can do it; when you go into a huge warehouse, ask to a sales guy for any part and then he comes back with that part in less than two minutes. How did he found it in such a labyrinth? Organization, again.
Why does Web Search work better than eCommerce Search?Blog Post
By Angel Maldonado on 15 September 2016
To the consumer, search within eCommerce has been traditionally a negative experience, particularly when compared with Web Search and other consumer tools that inevitably set the benchmark of what Search should deliver.
IMAGINARIUM LET’S PLAY SERIOUSLYBlog Post
13 September 2016
EmpathyBroker’s site search engine has been implemented few weeks ago in 15 languages and we can see already results in just 15 days conversions metrics have notably risen. Magic? No. We prefer call it FINDABILITY; almost 20% of users that have typed a keyword on the new site search clicked on a product.
Which KPIs do you need to succeedBlog Post
08 September 2016
As soon as we start developing a marketing strategy, we need to create our measurable concepts, as well as monitoring and planning concepts. This is highly important because having these ‘structured’ strategy, we can analyse and measure our goals and see if we are having success or failing. At this point is when KPIs appear. Key Performance Indicators are those variables that we consider strategic for our model of business.
PROMOFARMA, WHAT DO YOU NEED?Blog Post
30 August 2016
With more than 30.000 products, PromoFarma’s users were in need of solid search engine that solves urgent and not so urgent demands. Furthermore, users were in need of online reliable drugstore. In this way, EmpathyBroker’s site search engine becomes a fundamental sales conversion tool. FINDABILITY, the power or percentage that a certain keyword can be found by website users, is the main goal in which EmpathyBroker is working hard with PromoFarma.
TOUS, who has a bear has a treasureBlog Post
25 August 2016
Thus, the hippest bear in the world expands a little further to international online market with the launch of its multi-language search engine (English, Catalan, Spanish, French, German, Japanese, Portuguese and Russian) with EmpathyBroker.
Once again, EmpathyBroker is sponsoring MeasureCampBlog Post
23 August 2016
Next Saturday September 17th one of the hottest Digital Marketing events takes place in Madrid. Following the previous success, MeasureCamp comes back to Madrid in it´s third edition, and again, with EmpathyBroker´s sponsorship.
Come with me, dearest brand loversBlog Post
18 August 2016
Being a beloved brand by consumers is the source of happiness of any marketing team. Having a brand lover, an innate brand advocate who knows how to argue the positive side of your company in any conversation in which opponents appear, it is to reach the summit of a great job.
Omnichannel strategies and fashion influencersBlog Post
16 August 2016
By the arrival of eCommerce and social networks, consumers are changing their habits. So much so that according to the report ‘Loads od fashion? The relationship with the omnichannel customer in the fashion sector in Spain. Challenges and Opportunities', elaborated by PwC in collaboration with Coonzoom and Comerzzia, based on interviews and analysis of behavior in social networks of 1,000 consumers aged 16 to 65 years, 40% of consumers follow an omnichannel process of purchasing decision and 18% of fashion online purchases are through mobile devices (up to 50% in some brands).
How to adapt Pokemon Go psychologie to our eCommerceBlog Post
11 August 2016
Pokemon GO fever is trending topic this summer (leaving apart the dreaded ‘summer song’). Since this augmented reality game became a social phenomenon, detractors and zealots have emerged to discuss about it. Social Networks are fuming and the popularity of the game increases even when people love it or hate it.
Search, compare and clickBlog Post
09 August 2016
For recently years, ecommerce is continually growing and its evolution is exponential. According to the latest study by the National Commission Markets and Competition (CNMC) between April and June 2016 approximately 69.5 million e-commerce transactions were made, which means an increase of 23% compared to the previous quarter.
MEDIA MARKT THE PURSUIT OF HAPPINESSBlog Post
05 August 2016
So that with Media Markt being happy costs so little is something already knew. But now that EmpathyBroker is part of this electronics giant’s life, finding what you are looking for costs so little too.
EmpathyDay 2016Blog Post
By Angel Maldonado on 18 April 2016
Could not feel happier and prouder after our 2016 EmpathyDay. This year everyone gathered in Asturias, celebrating our new team and offices in Gijon Technology Park.