Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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How Tous.com took Search beyond a box to inspire shoppers
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Creating a comfortable, welcoming Search & Discovery experience
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
Ebooks
Podcasts
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20 June 2022
How can the way websites and digital products are designed affect our behaviour online and ultimately our privacy? We talk to Annegret Bönemann, Senior Responsible Designer at foryouandyourcustomers, about how to create tech that’s Ethical by Design and why this is key to building online experiences that respect people and their personal information.
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02 May 2022
Our new episode of Humanizing Technology dives into European politics around data ethics: the policies and laws currently in place...
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11 April 2022
In the latest episode of Humanizing Technology, we spoke with Sergio Maldonado, founder and CEO of PrivacyCloud. Sergio is an...
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24 March 2022
Tudock GmbH is a Digital Commerce Agency with a focus on Adobe and Magento based platforms as well as search...
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07 March 2022
In the latest episode of Humanizing Technology, we spoke to Pieter Vegt about his role as Product Owner and the...
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20 January 2022
In the 6th episode of our podcast, we spoke to Ángel Maldonado, founder and CEO of Empathy.co, about our latest...
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12 April 2021
Our fifth podcast reflects on the future of commerce search. What does the road ahead look like? What role will...
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16 February 2021
We dedicate the fourth episode of Humanising Technology to the future of digital and human values. And on this journey...
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22 December 2020
In this third podcast we explore and reflect on the present and future of relevance with Andreas Wagner, Founder and CTO of SearchHub.io
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25 November 2020
What is intelligence in software? What forms has that intelligence taken today? This month we dedicate our podcast to #AI with the collaboration of @BlancaHuergo at the University of Oxford.
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07 October 2020
In this first podcast we’ve invited Marco Pina, Nuance Communications Sales Director for Southern Europe, and the show is dedicated – how could it be otherwise – to the voice.
Blog
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23 September 2022
Analysing Discovery with Navigation Metrics
Empathy Platform Playboard’s Navigation Metrics tool provides a clear, comprehensive and adaptable view of what shoppers are looking for during the discovery experience.
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22 September 2022
Empathy.co is the headline sponsor for eCommerce Expo 2022
As leaders in innovative and ethical commerce search, we proudly announce our partnership with eCommerce Expo as their headline sponsor for 2022.
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21 September 2022
How a retailer couldn’t forget about its customer
Unintended privacy violations can be avoided. Why was a company unable to exercise a customer's right to be forgotten? Pieter Vegt, Privacy Advocate, has some great tips to help businesses...
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14 September 2022
How online shopping will change with the rise of privacy-first tech and AI
Take a look at the future of ecommerce and discover what will change with new technology and smart features. Virtual assistants, dynamic messaging, and data privacy.