Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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How Tous.com took Search beyond a box to inspire shoppers
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Creating a comfortable, welcoming Search & Discovery experience
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
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The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
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Get the most out of your site search
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From Intelligence to Trust and Decentralisation
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How consumers' attitudes related to privacy are impacting digital commerce
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Privacy will always win as long as common sense prevails.
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Tackling risks to people’s digital privacy
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Search is a dialogue based on peoples’ needs, wants and inspirations; make way for an empathetic and efficient search experience.
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A life cycle of data protection fines
Blog
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26 May 2023
What Does Ethical Personalisation in Retail Mean?
In today’s fiercely competitive retail landscape, successful online retailers understand the power of creating personalised experiences to foster a deep connection with their brands. Ethical personalisation has a pivotal role...
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23 May 2023
Understanding Vectors and Semantics
When it comes to commerce search, helping shoppers find what they are looking for efficiently and effectively is crucial for a successful shopping experience. Limiting search results to keyword matches...
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04 April 2023
5 Top Tips for Driving eCommerce Revenue Growth
How can you build customer trust through ethical personalisation, profiling, explainability, and control? Connecting your catalogue to your brand values and creating private features allows you to differentiate yourself from...
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06 March 2023
Improving the Explainability of Personalisation
Personalisation is failing. The cause is clear: customers do not fully understand the personalisation they're faced with. Here's where explainability comes into play. Giving customers control and understanding of their...