Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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How Tous.com took Search beyond a box to inspire shoppers
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Creating a comfortable, welcoming Search & Discovery experience
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
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The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
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Get the most out of your site search
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From Intelligence to Trust and Decentralisation
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How consumers' attitudes related to privacy are impacting digital commerce
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Privacy will always win as long as common sense prevails.
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Tackling risks to people’s digital privacy
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Search is a dialogue based on peoples’ needs, wants and inspirations; make way for an empathetic and efficient search experience.
Podcasts
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20 June 2022
How can the way websites and digital products are designed affect our behaviour online and ultimately our privacy? We talk to Annegret Bönemann, Senior Responsible Designer at foryouandyourcustomers, about how to create tech that’s Ethical by Design and why this is key to building online experiences that respect people and their personal information.
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02 May 2022
Our new episode of Humanizing Technology dives into European politics around data ethics: the policies and laws currently in place...
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11 April 2022
In the latest episode of Humanizing Technology, we spoke with Sergio Maldonado, founder and CEO of PrivacyCloud. Sergio is an...
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24 March 2022
Tudock GmbH is a Digital Commerce Agency with a focus on Adobe and Magento based platforms as well as search...
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07 March 2022
In the latest episode of Humanizing Technology, we spoke to Pieter Vegt about his role as Product Owner and the...
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20 January 2022
In the 6th episode of our podcast, we spoke to Ángel Maldonado, founder and CEO of Empathy.co, about our latest...
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12 April 2021
Our fifth podcast reflects on the future of commerce search. What does the road ahead look like? What role will...
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16 February 2021
We dedicate the fourth episode of Humanising Technology to the future of digital and human values. And on this journey...
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22 December 2020
In this third podcast we explore and reflect on the present and future of relevance with Andreas Wagner, Founder and CTO of SearchHub.io
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25 November 2020
What is intelligence in software? What forms has that intelligence taken today? This month we dedicate our podcast to #AI with the collaboration of @BlancaHuergo at the University of Oxford.
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07 October 2020
In this first podcast we’ve invited Marco Pina, Nuance Communications Sales Director for Southern Europe, and the show is dedicated – how could it be otherwise – to the voice.
Blog
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22 November 2022
Ethical Personalisation: 4 Use Cases for Privacy Enhancing Technologies
Most retailers' algorithms for search & product recommendations don't take the customer's voice into account. Here's how PETs change that.
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18 November 2022
Transform Black Friday to Connect with Shoppers and Build Brand Trust
Black Friday offers a unique opportunity to catch new customers’ interest and build your brand’s digital trust. But how do you make sure you can guarantee a joyful shopping experience...
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10 November 2022
4 Reasons Digital Trust will Keep your Customers Coming Back for More
Empathy.co breaks down new research from Deloitte Digital into the 4 key factors ecommerce brands and retailers must meet to achieve a high digital trust score.
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08 November 2022
Data and Customer Experiences Bootcamp
Save your spot in our exclusive Bootcamp for advanced retailers, Nov. 17th in London.