Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstores site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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FROM HYBRIS SEARCH TO EMPATHY
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Trust by Design Commerce Search powered by Empathy Platform
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
Ebooks
Podcasts
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22 December 2020
In this third podcast we explore and reflect on the present and future of relevance with Andreas Wagner, Founder and CTO of SearchHub.io
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25 November 2020
What is intelligence in software? What forms has that intelligence taken today? This month we dedicate our podcast to #AI with the collaboration of @BlancaHuergo at the University of Oxford.
Blog
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01 December 2021
Product Management that Loves Customer Delivery
From decision making to software development, from Scrum to Kanban, it's all about experimenting.
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30 November 2021
Empathy.co Appoints Jonathan Newman As Chief Operating Officer
Empathy.co announces the appointment of Jonathan Newman as its new Chief Operating Officer (COO), effective 1 December 2021.
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24 November 2021
Moving to a mono-repo: Part 2, The Destination
The adventure continues, diving deeper into Empathy.co’s experience moving to a mono-repo to go open source with Interface X.
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23 November 2021
The Hidden Power of Purchase History
With Purchase History, the primary use case around customer support was extended to help customers start their next shopping experience.