Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customers stories
Lifting the cover on the leading bookstore's site enhancements
From Google Search Appliance to Empathy Interface
The importance of discovery
From Hybris Search to Empathy
Meaningful results through a trustworthy experience
A set of use cases and brand examples for achieving search and discovery success
Trust by Design Commerce Search powered by Empathy Platform
Creating a comfortable, welcoming Search & Discovery experience
A Commerce Search Journey
Search & Discovery to Generate Exponential Ecommerce Growth
An Open-Innovation Case Study
Understanding what shoppers need using semantic search
Online shopping infused with AI Search
Driving growth with Explainable AI Ethical Discovery
Guides
Capitalise on key retail dates by understanding consumer behaviour
Harness the power of analytics for search success
A set of useful wireframes and references
The Secret Science Behind Trend Detection
A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
The tool that gives merchandisers the power to understand why results appear the way they do
The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
Get the most out of your site search
From Intelligence to Trust and Decentralisation
How consumers' attitudes related to privacy are impacting digital commerce
Privacy will always win as long as common sense prevails.
Tackling risks to people’s digital privacy
typeless search experiences make the discovery process more human
A life cycle of data protection fines
Blog
AI Mode. The architectural shift behind conversational search
Most AI search solutions work as wrappers over external LLM APIs. AI Mode takes a different approach: conversational search running on private cloud infrastructure with self-hosted open-weight models. This architectural choice affects everything from data sovereignty and compliance to pricing predictability and merchandising control. Check it out now!
Welcome, AI Mode
Empathy Platform introduces AI Mode, a conversational search experience designed for e-commerce. By allowing shoppers to express intent in natural language, AI Mode offers a more human way to explore catalogs while preserving relevance, control, and alignment with brand and business needs. Discover how AI Mode turns search from keywords into conversations!
MOLLY vs. THE MACHINES: When machines reflect us back
An article on MOLLY vs. THE MACHINES, a documentary grounded in real events that examines algorithmic power, responsibility, and the human consequences of engagement-driven technology, and why Empathy.ai chose to stand behind it.
Wrapping up 2025, building 2026
A reflection on 2025 as a year of consolidation and proof, and a look ahead to 2026 focused on sovereign infrastructure, transparent AI, explainable systems, and intent-driven search built with long-term responsibility.
