Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstores site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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FROM HYBRIS SEARCH TO EMPATHY
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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How Tous.com took Search beyond a box to inspire shoppers
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
Ebooks
Podcasts
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12 April 2021
Our fifth podcast reflects on the future of commerce search. What does the road ahead look like? What role will...
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16 February 2021
We dedicate the fourth episode of Humanising Technology to the future of digital and human values. And on this journey...
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22 December 2020
In this third podcast we explore and reflect on the present and future of relevance with Andreas Wagner, Founder and CTO of SearchHub.io
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25 November 2020
What is intelligence in software? What forms has that intelligence taken today? This month we dedicate our podcast to #AI with the collaboration of @BlancaHuergo at the University of Oxford.
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07 October 2020
In this first podcast we’ve invited Marco Pina, Nuance Communications Sales Director for Southern Europe, and the show is dedicated – how could it be otherwise – to the voice.
Blog
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24 January 2022
BREAKING NEWS: Google Analytics Ban
Austrian authorities have determined that Google Analytics violates European GDPR regulations leading to a decision to ban the Analytics platform and other similar tools. And this isn’t only affecting Austria....
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14 January 2022
The Ethical Commerce Revolution
Products depend on choices, and choices have invited important moral concepts such as ethics and privacy to the party. In the absence of these, consumers will not trust the brands...
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10 January 2022
Why Major Grocers turn to Related Tags
More and more retailers are adopting Related Tags to help people find what they are looking for faster and offer inspiration to discover something new. Think of tags as combining...
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07 January 2022
Building a personal experience the Empathy way
With Empathy Platform, we create search and discovery experiences without collecting any personal information. We do this by analysing collective intent, leading to a much more trustworthy and cost-effective way...