Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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How Tous.com took Search beyond a box to inspire shoppers
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Creating a comfortable, welcoming Search & Discovery experience
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A Commerce Search Journey
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Search & Discovery to Generate Exponential Ecommerce Growth
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
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The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
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Get the most out of your site search
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From Intelligence to Trust and Decentralisation
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How consumers' attitudes related to privacy are impacting digital commerce
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Privacy will always win as long as common sense prevails.
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Tackling risks to people’s digital privacy
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Search is a dialogue based on peoples’ needs, wants and inspirations; make way for an empathetic and efficient search experience.
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A life cycle of data protection fines
Blog
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05 September 2023
Using Search and Discovery to Generate Exponential Ecommerce Growth
From predictive layers offering real-time, customised recommendations, to a privacy-first approach, PDPAOLA is redefining what it means to shop for jewellery online.
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21 August 2023
Explainable AI in Retail: Delivering Trust, Transparency and Personalisation
For retailers, explainable AI leads to better decision making and understanding. For shoppers, it builds greater trust and improves the shopping experience.
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15 August 2023
How Retailers Can Optimise Search Results to Reduce Bounce Rates
Understanding and harnessing the power of search results can enhance engagement, increase conversions, and ultimately drive growth in revenue.
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21 July 2023
Redefining Privacy: How Retailers Can Learn from the Failures of Big Tech & Protect Gen Z data
Discover Gen Z's online expectations when it comes to privacy and learn how retailers can adopt ethical data strategies for an improved shopping journey.