Product Management that Loves Customer DeliveryExternal Reference
By Gerardo Vázquez on 01 December 2021
From decision making to software development, from Scrum to Kanban, it's all about experimenting.
Empathy.co Appoints Jonathan Newman As Chief Operating OfficerAnnouncement
30 November 2021
Empathy.co announces the appointment of Jonathan Newman as its new Chief Operating Officer (COO), effective 1 December 2021.
Moving to a mono-repo: Part 2, The DestinationExternal Reference
By Javier Iglesias on 24 November 2021
The adventure continues, diving deeper into Empathy.co’s experience moving to a mono-repo to go open source with Interface X.
The Hidden Power of Purchase HistoryBlog Post
By Pieter Vegt on 23 November 2021
With Purchase History, the primary use case around customer support was extended to help customers start their next shopping experience.
Guide to optimise user management & empower non-tech HR teamsExternal Reference
By Guillermo Vigil on 22 November 2021
Integrating Personio, GitHub & Google Workspace
Cooking up Findability by CategoryBlog Post
By Denise Cuervo on 16 November 2021
Empathy Data team and I experiment and dig deeper into how often customers find the products they are searching for within the different product categories. Here we begin to apply this idea of Findability — products you want appearing on the first page of results — to obtain information at the category level.
Cloud FinOps — Part 2: Tag Allocation StrategyExternal Reference
By Ramiro Álvarez on 16 November 2021
Ins and outs of FinOps tag allocation
Moving to a mono-repo: Part 1, The JourneyExternal Reference
By Javier Iglesias on 11 November 2021
Empathy.co’s experience moving to a mono-repo: both the journey (challenges faced) and the destination (successful migration).
How to create a documentation site from scratchExternal Reference
By Jose Antonio Blanco on 11 November 2021
Many challenges arise when building a top-class documentation portal. To begin with, we had to set up a new team, build the product and produce all of its content. Here I’ll share my journey with the public-facing aspects of this new documentation portal
99.3% Findability with the Partial Results FeatureBlog Post
By Miriam Abalo Fernández on 09 November 2021
My team’s goal is to imagine and develop ways that empower brands to give shoppers a positive emotional experience. As we all build our expectations and values around what we...
Is your Search ready for Black Friday?Blog Post
By Lara Menéndez on 05 November 2021
During special shopping events like Black Friday, shoppers significantly increase their purchase and findability needs, having a clear idea of what they want and the urgency to buy it before it’s too late. Year after year, **Commerce Search has been at the centre of this discovery event.**
Cloud FinOps — Part 1: PrinciplesExternal Reference
By Ramiro Álvarez on 02 November 2021
When your teams have problems managing their cloud costs, following Cloud FinOps culture is a key solution. In this four-part blog series, we will share approaches to adopting this practice.
Explain Tool: Understanding Your Search ResultsBlog Post
By Raquel Bernad on 29 October 2021
Explain is the tool in Empathy Playboard that helps you understand why search results are sorted the way they are. Anyone working with your Playboard in Empathy Platform can get the full picture of what is happening in your search experience.
The Life of a New Product FeatureBlog Post
By Leticia Amores Castro on 26 October 2021
When designing new features, there are many processes to choose from and, sometimes, we accept the use of pre-established methods and lose our focus. I believe the weight of a...
Choose Your Own Playboard AdventureBlog Post
By Raquel Bernad on 21 October 2021
Now on top of designing and managing your customer experience, Playboard also lets you customise the experience of your colleagues using it too. Each person gets access to the specific areas of the Playboard they need.
Success story: From AWS EMR to KubernetesExternal Reference
By Ramiro Álvarez on 21 October 2021
An overview of the path Empathy.co followed to migrate Spark Workloads to Kubernetes and to avoid EMR dependency.
Once Upon a Time, in a Land of Data...Blog Post
By María José García-Pumarino on 27 September 2021
Learning from each other by sharing our methods and ideas is an important practice between us designers. With so much data being created every day, our objective as Designers is to help our audience trust it, interpret it, and enjoy it with a minimum of effort.
Building Your Bigger Data PictureBlog Post
By Eva González on 22 September 2021
The Data team and I are working on a new feature for Empathy Playboard: Custom search performance reports. This will allow you to blend data from Playboard Analytics and your analytics tool, giving you all the information you need in a single report.
License to CodeExternal Reference
By Gerardo Vázquez on 15 September 2021
Why Empathy chose Apache 2.0 to go open source with Interface X frontend components
Our Frontend Journey to Open SourceExternal Reference
By Gerardo Vázquez on 08 September 2021
Empathy wouldn’t be what it is today without open source projects.
Keyword TrendsBlog Post
By María José García-Pumarino on 11 August 2021
Data visualisation (datavis) is like Dorothy’s yellow brick road full of emotions and discoveries — an opportunity to uncover even more than what you were looking for. It’s an exciting...
EmpathyDocs is Live!Blog Post
By Jose Antonio Blanco on 03 August 2021
Announcing the launch of our new documentation portal, EmpathyDocs (eDocs), read all about it!
Popular Next QueriesBlog Post
By Marlety García on 28 July 2021
As designers of digital experiences, we live every day in the dichotomy between our hunger for intuitive, fulfilling spaces and our very human desire to protect our privacy. So how do we find the right balance? How do we design an experience that guides people to achieve their goals whilst being honest about our use of personal data?
Growing Teams, Empowering PeopleBlog Post
By Natalia de Vicente on 20 July 2021
In just a year, we’ve seen a sudden burst in employee growth at Empathy, bringing both new opportunities and challenges to evolving as a company. At the People Entrusting department,...
Running Apache Spark on KubernetesExternal Reference
By Ramiro Álvarez on 13 July 2021
Using Spark on K8s to overcome dependency on cloud providers. For the last few weeks, I’ve been deploying a Spark cluster on Kubernetes (K8s). I want to share the challenges, architecture and solution details I’ve discovered with you.
Empathy's Take on Virtual OnboardingBlog Post
By María Calvo on 08 July 2021
Beginning a new job is already full of uncertainty and even more so starting remotely. As People teams, we must be aware of this uncertainty. It’s our job to rise to the challenge of transforming the onboarding experience from in-person to virtual, without losing the togetherness found in a shared physical space.
Joyful people, joyful productsExternal Reference
07 July 2021
Putting people at the centre builds a trust-based community that colleagues and customers want to join.
Empathy.co launches new Partner ProgramAnnouncement
30 June 2021
Today we are excited to launch our Empathy Partner Program, teaming up with like-minded organizations to cultivate a community focused on creating Trustworthy, Understandable and Joyful commerce experiences.
Origins: Be Inspired By How People Flow Through SearchBlog Post
By Raquel Bernad on 22 June 2021
We’ve taken Empathy Playboard a step further with Origins, a data visualisation (dataviz) to understand better how searches are created, which paths they take, and the most valuable suggestions through the search journey.
Breathing data in a literal senseExternal Reference
By Jorge Rey on 18 June 2021
There are several ways in which a data visualisation project can come to life. Features and motion dynamics from living organisms have served as a source of inspiration for the arts, including architecture and industrial design.
Thinking vs DoingExternal Reference
16 June 2021
Psychological research suggests that we have two different motivational mindsets: the doing mindset and the thinking mindset. We are capable of both, but generally, we can only use one at a time.
Make the most of your Gradle scriptsExternal Reference
14 June 2021
At the dawn of a new project, the team in charge is in a comfy spot, with no legacy project to refactor. It’s something completely new, a blank slate. And what do you do with a blank-slate project? Use the latest development tools and features. What does this mean if we think about Android builds? A multi-module project with Gradle 7.0 and Gradle Kotlin-DSL.
Empathy.co at Berlin BuzzwordsEvent
04 June 2021
From 14 to 17 June, Berlin Buzzwords will bring together the most exciting talks on storing, processing, streaming and searching large amounts of digital data, with a focus on open source software projects.
Related Tags Become Playable: Putting AI At Your ServiceBlog Post
By Raquel Bernad on 25 May 2021
With the Related Tags Management Tool, you can control which Related Tags are associated with each query and then refine the organic ones. This new functionality, available from the Empathy Playboard, makes possible the configuration of certain related tags that will guide and inspire your customer through the catalogue.
Part 3 Typeless Search: DiscoverabilityExternal Reference
By Borja Santaolalla on 19 May 2021
Search is turning into conversational interaction. Neither typing nor speaking is required; only clicks suffice. Open the search box and enjoy the journey. Brand are increasingly turning to the search box as the new cool place to start a dialogue with their customers and tell them stories in a refreshing and fluid way.
The Puzzle ArchitectureBlog Post
By Pablo García on 12 May 2021
A phrase that has been often repeated in our team in recent months: “The components of X Apps are like pieces of a puzzle, but a very special puzzle. They...
Empathy Joining The Women In Technology World SeriesEvent
10 May 2021
We’re happy to participate in The Women in Technology Online Festival (#WITOnlineFestival) as sponsors and speakers. Check here keynote and workshop by Empathy.co.
UX for Search & Discovery: Different Approaches by IndustryBlog Post
By Jorge Soto on 27 April 2021
Search & Discovery must be adapted to the kind of business and industry. All these mechanisms to facilitate the search and promote discovery are tailored to each business audience and also customised to each brand’s requirements and catalogue expectations.
Part 2 Typeless Search: Refine & FilterExternal Reference
By Borja Santaolalla on 26 April 2021
The future of search is typeless. Search can no longer be conceived as an input/output retrieval system, but rather as a platform for communication, one that provokes and nurtures a rich contextual dialogue between a brand and its customers.
Findability 2.0: A Deeper Way To Measure Search SuccessBlog Post
By Esteban Palmeiro on 20 April 2021
By redefining the Findability formula, we are gaining fresh insights into customers’ search experience. Examining that experience at a query level, you too may find valuable insights and apply corresponding actions to your own catalogue.