Resources
Blog
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Raising the Bar for Ranking Queries
Blog Post28 July 2022
Maintaining relevancy is an industry-wide ecommerce challenge. Empathy Platform Playboard's Query Ranking tool has a privacy-based solution.
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Boost & Bury, Quickly & Easily
Blog Post26 July 2022
The latest Empathy Platform Playboard feature update offers a time-saving way to modify product results, making it even swifter and simpler to improve shoppers' experience.
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The No-Code Solution to Search Configuration
Blog Post14 July 2022
Empathy.co’s Merchandiser- & Partner-controlled tool that offers instantaneous Search & Discovery curation and management within the Playboard has arrived.
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Spring Release Notes: Q2 2022
Announcement01 July 2022
As the quarter comes to a close, there are lots of new features and enhancements to explore. Here are the highlights that rolled out in Q2.
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Empathy Solid Challenge
Blog Post23 June 2022
What is Solid? I first learned about solid technology when I joined Empathy.co. This technology establishes a protocol for users to store their personal data in a decentralised and safe way. However,...
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Empathy.co sets a sky-high standard for Ethical Commerce
Announcement24 May 2022
Empathy.co’s new Search & Discovery Platform is officially available for all companies looking to respect their customers’ privacy while providing a human connection with each shopping experience.
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Cloud FinOps — Part 4: Kubernetes Cost Report
External ReferenceBy Ramiro Álvarez on 05 May 2022
Now that we have covered the Principles, Tag Allocation Strategy and the Cloud Cost Report, it is time for the fourth instalment — gaining cost visibility on Kubernetes Workloads.
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Make the Most of Your Previous Searches
Blog Post29 April 2022
Dive into pre-search in a predictive layer, the experience of searching as an explorational process. The search box builds a conversation, helping shoppers without them having to ask for it as they interact with a search page. How? Let's explore the different conversations people have in an Empathy Search experience.
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Playboard Perspective: Internal Activity and Engagement At-a-Glance
Blog Post26 April 2022
The power of a tool that impacts relevancy and, consequentially, queries’ performance is huge. As the instrument that controls the Search & Discovery experience, we are always working to ensure...
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Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience
Blog Post25 April 2022
Based on Me2B concepts and decentralisation, Scabal and Empathy.co are designing a unique wardrobe experience within each customer’s own sphere of digital privacy. One that begins and ends with the customer in control of their own data.
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Applying CI/CD Using GitHub Actions for Android
External ReferenceBy Pablo García on 22 April 2022
The Interface X Team lays out their tried-and-true approach for implementing CI/CD using GitHub Actions. This flexible, customisable system for creating actions & adapting pre-made ones ensures smooth operation.
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Development Journey: My History
Blog Post21 April 2022
‘How did I get to that product last week?’ It’s a frustrating question we have probably all asked ourselves, in some form or another. Let’s say you found a product...
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Empathy’s Journey, from Sketch to Figma
Blog Post14 April 2022
What happens when the tools you've always been using no longer cover your needs? Our UX/UI team recently faced this with Sketch; after a long-term relationship, it was time to look elsewhere for better solutions.
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Cloud FinOps — Part 3: Cloud Cost Report
External ReferenceBy Lukas Gómez on 12 April 2022
Following our previous posts on Cloud FinOps Principles and Tag Allocation Strategy, it is time to unveil the third piece in the series. In this post, we will focus how to develop a solution for visualising cloud costs.
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Cookies, Consent and Privacy Violations in Commerce
Blog Post07 April 2022
In light of recent regulatory changes for data sharing, transfer and ownership, it’s crucial to unite in protecting people’s privacy. Nina Müller who leads our Ethical Commerce Alliance, recently spoke to a panel of experts from industry and academia to explore how.
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Privacy Controls for Search History
Blog Post28 March 2022
Following our mission to design and think everything through the lenses of ethics, today we're going to talk about how brands can take action to establish more trusting relationships with their users.
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Make your Category Pages more Joyful with Search Trends
Blog Post11 March 2022
Category pages are generally boring and fail to reflect social interaction. Our approach Empathy.co is to spark an inspirational journey through these pages for shoppers, one significantly improving their Search experience. Here’s our story of experimenting with this concept for future developments.
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On Hierarchy and Data Visualisation
External ReferenceBy Jorge Rey on 10 March 2022
Explore how different data visualisations can help users with not only a comprehensive perspective on the current performance of a particular product, but also take action.
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Performance by Category
Blog Post09 March 2022
Bringing more control to the merchandiser, Performance by Category organises performance data from Search & Discovery in Empathy Platform, making it more understandable. Rather than generating data reports manually, this new feature automises the process with an interactive visualisation in Empathy Playboard.
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Don’t be afraid to fail (early)
External ReferenceBy John Cifuentes on 21 February 2022
Here's the story of a time we learnt from experimenting, how we ultimately succeeded thanks to an early fail.
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Embracing the Winds of Change
Blog Post16 February 2022
For too long, commerce has dehumanised the shopper. This has to change. Users must be treated as the real humans they are and have complete control over their personal data. A clean-up of the digital world.
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Introducing Next Queries Management
Blog Post14 February 2022
A new tool in Empathy Playboard gives merchandisers and commerce marketers the ability to curate the next queries experience.
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Ten Experiments Every Agile Team Should Try Once in a Lifetime
External ReferenceBy Adrián López on 31 January 2022
Experiments are an incredibly powerful tool in any field. Here are ten inspiring suggestions for your team, on accepting change as a source of innovation and allowing failure.
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BREAKING NEWS: Google Analytics Ban
Blog Post24 January 2022
Austrian authorities have determined that Google Analytics violates European GDPR regulations leading to a decision to ban the Analytics platform and other similar tools. And this isn’t only affecting Austria. The decision, based on EU law, has prompted other EU Data Protection Authorities to review and investigate.
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Are Machine-Learning and Personalisation Compromised by Data Privacy?
External ReferenceBy Angel Maldonado on 24 January 2022
Explore what recent rulings on GDPR violations in the EU mean for digital solutions, customer data platforms, analytics and experience platforms.
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The Ethical Commerce Revolution
External ReferenceBy Angel Maldonado on 14 January 2022
Products depend on choices, and choices have invited important moral concepts such as ethics and privacy to the party. In the absence of these, consumers will not trust the brands and products of the future.
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Why Major Grocers turn to Related Tags
Blog Post10 January 2022
More and more retailers are adopting Related Tags to help people find what they are looking for faster and offer inspiration to discover something new. Think of tags as combining wisdom of the crowd, AI and retailer guidance so you can shop smarter.
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Building a personal experience the Empathy way
Blog Post07 January 2022
With Empathy Platform, we create search and discovery experiences without collecting any personal information. We do this by analysing collective intent, leading to a much more trustworthy and cost-effective way of creating great experiences.
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2022: For Ethics, Privacy & Trust
Blog Post03 January 2022
Your trust is allowing Empathy to pursue this vision. A sustainable growth that shows interest in people. A trust we don’t take lightly, nor for granted.
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Privacy Violations In Retail
External ReferenceBy Angel Maldonado on 23 December 2021
Empathy’s recommendation is to approach privacy as a human right, therefore designing your products in ways that respect a customer’s online privacy with offline standards. Taking a clear standpoint that sees privacy as a priority.
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Software Engineers as Artisans
External ReferenceBy Iván Palleiro on 07 December 2021
As the software industry evolves and matures, awareness around these engineering and artisan mindsets will be key in successful teams and companies.
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Product Management that Loves Customer Delivery
External ReferenceBy Gerardo Vázquez on 01 December 2021
From decision making to software development, from Scrum to Kanban, it's all about experimenting.
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Empathy.co Appoints Jonathan Newman As Chief Operating Officer
Announcement30 November 2021
Empathy.co announces the appointment of Jonathan Newman as its new Chief Operating Officer (COO), effective 1 December 2021.
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Moving to a mono-repo: Part 2, The Destination
External ReferenceBy Javier Iglesias on 24 November 2021
The adventure continues, diving deeper into Empathy.co’s experience moving to a mono-repo to go open source with Interface X.
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The Hidden Power of Purchase History
Blog Post23 November 2021
With Purchase History, the primary use case around customer support was extended to help customers start their next shopping experience.
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Guide to optimise user management & empower non-tech HR teams
External ReferenceBy Guillermo Vigil on 22 November 2021
Integrating Personio, GitHub & Google Workspace
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Cooking up Findability by Category
Blog PostBy Denise Cuervo on 16 November 2021
Empathy Data team and I experiment and dig deeper into how often customers find the products they are searching for within the different product categories. Here we begin to apply this idea of Findability — products you want appearing on the first page of results — to obtain information at the category level.
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Cloud FinOps — Part 2: Tag Allocation Strategy
External ReferenceBy Ramiro Álvarez on 16 November 2021
Ins and outs of FinOps tag allocation
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Moving to a mono-repo: Part 1, The Journey
External ReferenceBy Javier Iglesias on 11 November 2021
Empathy.co’s experience moving to a mono-repo: both the journey (challenges faced) and the destination (successful migration).
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How to create a documentation site from scratch
External ReferenceBy Jose Antonio Blanco on 11 November 2021
Many challenges arise when building a top-class documentation portal. To begin with, we had to set up a new team, build the product and produce all of its content. Here I’ll share my journey with the public-facing aspects of this new documentation portal