Resources
Blog
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Summer Release Notes: Q3 2022
Announcement03 October 2022
The quarter has ended, so it is time to see what our teams have been working on. Explore the features and enhancements that came to be in Q3.
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A successful business starts with Digital Trust, Ethical Data and AI Policies
Blog Post29 September 2022
Around the world, every part of every business is being examined through a new lens: one of digital trust. Brands and retailers are facing increasing pressure to use fast-evolving technologies...
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Exposing the Privacy Myth: Part 1
Blog Post29 September 2022
It’s time to think differently about privacy online. Privacy Advocate Pieter Vegt brings us the first in a new blog series to help us better understand the challenges we face, both as an industry and as a society, in data protection and ethical personalisation.
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EU Digital Strategy: Digital Services Act & Digital Markets Act
Blog Post28 September 2022
For a single, harmonised digital market in the EU, it's key to restrict large companies' potential to limit new digital service providers' development and expansion. Buyers & brands must be in harmony, ensuring their rights while boosting competitiveness with other countries.
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Analysing Discovery with Navigation Metrics
Blog Post23 September 2022
Empathy Platform Playboard’s Navigation Metrics tool provides a clear, comprehensive and adaptable view of what shoppers are looking for during the discovery experience.
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Empathy.co is the headline sponsor for eCommerce Expo 2022
Announcement22 September 2022
As leaders in innovative and ethical commerce search, we proudly announce our partnership with eCommerce Expo as their headline sponsor for 2022.
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How a retailer couldn’t forget about its customer
External ReferenceBy Pieter Vegt on 21 September 2022
Unintended privacy violations can be avoided. Why was a company unable to exercise a customer's right to be forgotten? Pieter Vegt, Privacy Advocate, has some great tips to help businesses strengthen their privacy strategy.
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How online shopping will change with the rise of privacy-first tech and AI
Blog Post14 September 2022
Take a look at the future of ecommerce and discover what will change with new technology and smart features. Virtual assistants, dynamic messaging, and data privacy.
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'Buy it Again', Accessible recurrent purchases for everyone
Blog Post31 August 2022
We set out to find what customers want and found a preference for seeing previously purchased items differentiated from the rest. Learn how our Experiences team is creating a more transparent solution, the 'Buy It Again' experience.
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Customer Preferences: Food Profile
Blog Post24 August 2022
Constantly applying search filters when shopping online can become time-consuming and take away from the experience. We've been exploring explore search customisation that can adapt to specific customer preferences.
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Customer Preferences: Favourite Filters
Blog Post16 August 2022
Consumers should only have to establish preferences and particular needs during their shopping experience once. Our Experiences Lab has been experimenting with filters and favourite options to anticipate customer needs.
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Expulsion From Paradise
External ReferenceBy Angel Maldonado on 09 August 2022
Why does data need innocence and our active protection? Angel Maldonado, Empathy.co CEO, explores tech and social media, often at odds with our fundamental rights of privacy and autonomy.
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Do More Than Search Corrections
Blog Post03 August 2022
Can we anticipate a customer’s search intent with respect? Producing relevant suggestions with minimal typing is complex but not impossible. Here is Part 2 of our blog series on Conversational Search.
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GDPR and Google Analytics: What you need to know
Blog Post01 August 2022
Why are countries banning Google Analytics, and what alternatives can you use for website analytics? Discover how you can respect customers' privacy.
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Raising the Bar for Ranking Queries
Blog Post28 July 2022
Maintaining relevancy is an industry-wide ecommerce challenge. Empathy Platform Playboard's Query Ranking tool has a privacy-based solution.
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Boost & Bury, Quickly & Easily
Blog Post26 July 2022
The latest Empathy Platform Playboard feature update offers a time-saving way to modify product results, making it even swifter and simpler to improve shoppers' experience.
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The No-Code Solution to Search Configuration
Blog Post14 July 2022
Empathy.co’s Merchandiser- & Partner-controlled tool that offers instantaneous Search & Discovery curation and management within the Playboard has arrived.
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Spring Release Notes: Q2 2022
Announcement01 July 2022
As the quarter comes to a close, there are lots of new features and enhancements to explore. Here are the highlights that rolled out in Q2.
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Empathy Solid Challenge
Blog Post23 June 2022
What is Solid? I first learned about solid technology when I joined Empathy.co. This technology establishes a protocol for users to store their personal data in a decentralised and safe way. However,...
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Empathy.co sets a sky-high standard for Ethical Commerce
Announcement24 May 2022
Empathy.co’s new Search & Discovery Platform is officially available for all companies looking to respect their customers’ privacy while providing a human connection with each shopping experience.
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Cloud FinOps — Part 4: Kubernetes Cost Report
External ReferenceBy Ramiro Álvarez on 05 May 2022
Now that we have covered the Principles, Tag Allocation Strategy and the Cloud Cost Report, it is time for the fourth instalment — gaining cost visibility on Kubernetes Workloads.
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Make the Most of Your Previous Searches
Blog Post29 April 2022
Dive into pre-search in a predictive layer, the experience of searching as an explorational process. The search box builds a conversation, helping shoppers without them having to ask for it as they interact with a search page. How? Let's explore the different conversations people have in an Empathy Search experience.
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Playboard Perspective: Internal Activity and Engagement At-a-Glance
Blog Post26 April 2022
The power of a tool that impacts relevancy and, consequentially, queries’ performance is huge. As the instrument that controls the Search & Discovery experience, we are always working to ensure...
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Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience
Blog Post25 April 2022
Based on Me2B concepts and decentralisation, Scabal and Empathy.co are designing a unique wardrobe experience within each customer’s own sphere of digital privacy. One that begins and ends with the customer in control of their own data.
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Applying CI/CD Using GitHub Actions for Android
External ReferenceBy Pablo García on 22 April 2022
The Interface X Team lays out their tried-and-true approach for implementing CI/CD using GitHub Actions. This flexible, customisable system for creating actions & adapting pre-made ones ensures smooth operation.
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Development Journey: My History
Blog Post21 April 2022
‘How did I get to that product last week?’ It’s a frustrating question we have probably all asked ourselves, in some form or another. Let’s say you found a product...
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Empathy’s Journey, from Sketch to Figma
Blog Post14 April 2022
What happens when the tools you've always been using no longer cover your needs? Our UX/UI team recently faced this with Sketch; after a long-term relationship, it was time to look elsewhere for better solutions.
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Cloud FinOps — Part 3: Cloud Cost Report
External ReferenceBy Lukas Gómez on 12 April 2022
Following our previous posts on Cloud FinOps Principles and Tag Allocation Strategy, it is time to unveil the third piece in the series. In this post, we will focus how to develop a solution for visualising cloud costs.
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Cookies, Consent and Privacy Violations in Commerce
Blog Post07 April 2022
In light of recent regulatory changes for data sharing, transfer and ownership, it’s crucial to unite in protecting people’s privacy. Nina Müller who leads our Ethical Commerce Alliance, recently spoke to a panel of experts from industry and academia to explore how.
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Privacy Controls for Search History
Blog Post28 March 2022
Following our mission to design and think everything through the lenses of ethics, today we're going to talk about how brands can take action to establish more trusting relationships with their users.
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Make your Category Pages more Joyful with Search Trends
Blog Post11 March 2022
Category pages are generally boring and fail to reflect social interaction. Our approach Empathy.co is to spark an inspirational journey through these pages for shoppers, one significantly improving their Search experience. Here’s our story of experimenting with this concept for future developments.
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On Hierarchy and Data Visualisation
External ReferenceBy Jorge Rey on 10 March 2022
Explore how different data visualisations can help users with not only a comprehensive perspective on the current performance of a particular product, but also take action.
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Performance by Category
Blog Post09 March 2022
Bringing more control to the merchandiser, Performance by Category organises performance data from Search & Discovery in Empathy Platform, making it more understandable. Rather than generating data reports manually, this new feature automises the process with an interactive visualisation in Empathy Playboard.
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Don’t be afraid to fail (early)
External ReferenceBy John Cifuentes on 21 February 2022
Here's the story of a time we learnt from experimenting, how we ultimately succeeded thanks to an early fail.
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Embracing the Winds of Change
Blog Post16 February 2022
For too long, commerce has dehumanised the shopper. This has to change. Users must be treated as the real humans they are and have complete control over their personal data. A clean-up of the digital world.
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Introducing Next Queries Management
Blog Post14 February 2022
A new tool in Empathy Playboard gives merchandisers and commerce marketers the ability to curate the next queries experience.
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Ten Experiments Every Agile Team Should Try Once in a Lifetime
External ReferenceBy Adrián López on 31 January 2022
Experiments are an incredibly powerful tool in any field. Here are ten inspiring suggestions for your team, on accepting change as a source of innovation and allowing failure.
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BREAKING NEWS: Google Analytics Ban
Blog Post24 January 2022
Austrian authorities have determined that Google Analytics violates European GDPR regulations leading to a decision to ban the Analytics platform and other similar tools. And this isn’t only affecting Austria. The decision, based on EU law, has prompted other EU Data Protection Authorities to review and investigate.
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Are Machine-Learning and Personalisation Compromised by Data Privacy?
External ReferenceBy Angel Maldonado on 24 January 2022
Explore what recent rulings on GDPR violations in the EU mean for digital solutions, customer data platforms, analytics and experience platforms.
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The Ethical Commerce Revolution
External ReferenceBy Angel Maldonado on 14 January 2022
Products depend on choices, and choices have invited important moral concepts such as ethics and privacy to the party. In the absence of these, consumers will not trust the brands and products of the future.