Summer Release Notes: Q3 2022Announcement
03 October 2022
The quarter has ended, so it is time to see what our teams have been working on. Explore the features and enhancements that came to be in Q3.
A successful business starts with Digital Trust, Ethical Data and AI PoliciesBlog Post
29 September 2022
Around the world, every part of every business is being examined through a new lens: one of digital trust. Brands and retailers are facing increasing pressure to use fast-evolving technologies...
Exposing the Privacy Myth: Part 1Blog Post
29 September 2022
It’s time to think differently about privacy online. Privacy Advocate Pieter Vegt brings us the first in a new blog series to help us better understand the challenges we face, both as an industry and as a society, in data protection and ethical personalisation.
EU Digital Strategy: Digital Services Act & Digital Markets ActBlog Post
28 September 2022
For a single, harmonised digital market in the EU, it's key to restrict large companies' potential to limit new digital service providers' development and expansion. Buyers & brands must be in harmony, ensuring their rights while boosting competitiveness with other countries.
Analysing Discovery with Navigation MetricsBlog Post
23 September 2022
Empathy Platform Playboard’s Navigation Metrics tool provides a clear, comprehensive and adaptable view of what shoppers are looking for during the discovery experience.
Empathy.co is the headline sponsor for eCommerce Expo 2022Announcement
22 September 2022
As leaders in innovative and ethical commerce search, we proudly announce our partnership with eCommerce Expo as their headline sponsor for 2022.
How a retailer couldn’t forget about its customerExternal Reference
By Pieter Vegt on 21 September 2022
Unintended privacy violations can be avoided. Why was a company unable to exercise a customer's right to be forgotten? Pieter Vegt, Privacy Advocate, has some great tips to help businesses strengthen their privacy strategy.
How online shopping will change with the rise of privacy-first tech and AIBlog Post
14 September 2022
Take a look at the future of ecommerce and discover what will change with new technology and smart features. Virtual assistants, dynamic messaging, and data privacy.
'Buy it Again', Accessible recurrent purchases for everyoneBlog Post
31 August 2022
We set out to find what customers want and found a preference for seeing previously purchased items differentiated from the rest. Learn how our Experiences team is creating a more transparent solution, the 'Buy It Again' experience.
Customer Preferences: Food ProfileBlog Post
24 August 2022
Constantly applying search filters when shopping online can become time-consuming and take away from the experience. We've been exploring explore search customisation that can adapt to specific customer preferences.
Customer Preferences: Favourite FiltersBlog Post
16 August 2022
Consumers should only have to establish preferences and particular needs during their shopping experience once. Our Experiences Lab has been experimenting with filters and favourite options to anticipate customer needs.
Expulsion From ParadiseExternal Reference
By Angel Maldonado on 09 August 2022
Why does data need innocence and our active protection? Angel Maldonado, Empathy.co CEO, explores tech and social media, often at odds with our fundamental rights of privacy and autonomy.
Do More Than Search CorrectionsBlog Post
03 August 2022
Can we anticipate a customer’s search intent with respect? Producing relevant suggestions with minimal typing is complex but not impossible. Here is Part 2 of our blog series on Conversational Search.
GDPR and Google Analytics: What you need to knowBlog Post
01 August 2022
Why are countries banning Google Analytics, and what alternatives can you use for website analytics? Discover how you can respect customers' privacy.
Raising the Bar for Ranking QueriesBlog Post
28 July 2022
Maintaining relevancy is an industry-wide ecommerce challenge. Empathy Platform Playboard's Query Ranking tool has a privacy-based solution.
Boost & Bury, Quickly & EasilyBlog Post
26 July 2022
The latest Empathy Platform Playboard feature update offers a time-saving way to modify product results, making it even swifter and simpler to improve shoppers' experience.
The No-Code Solution to Search ConfigurationBlog Post
14 July 2022
Empathy.co’s Merchandiser- & Partner-controlled tool that offers instantaneous Search & Discovery curation and management within the Playboard has arrived.
Spring Release Notes: Q2 2022Announcement
01 July 2022
As the quarter comes to a close, there are lots of new features and enhancements to explore. Here are the highlights that rolled out in Q2.
Empathy Solid ChallengeBlog Post
23 June 2022
What is Solid? I first learned about solid technology when I joined Empathy.co. This technology establishes a protocol for users to store their personal data in a decentralised and safe way. However,...
Empathy.co sets a sky-high standard for Ethical CommerceAnnouncement
24 May 2022
Empathy.co’s new Search & Discovery Platform is officially available for all companies looking to respect their customers’ privacy while providing a human connection with each shopping experience.
Cloud FinOps — Part 4: Kubernetes Cost ReportExternal Reference
By Ramiro Álvarez on 05 May 2022
Now that we have covered the Principles, Tag Allocation Strategy and the Cloud Cost Report, it is time for the fourth instalment — gaining cost visibility on Kubernetes Workloads.
Make the Most of Your Previous SearchesBlog Post
29 April 2022
Dive into pre-search in a predictive layer, the experience of searching as an explorational process. The search box builds a conversation, helping shoppers without them having to ask for it as they interact with a search page. How? Let's explore the different conversations people have in an Empathy Search experience.
Playboard Perspective: Internal Activity and Engagement At-a-GlanceBlog Post
26 April 2022
The power of a tool that impacts relevancy and, consequentially, queries’ performance is huge. As the instrument that controls the Search & Discovery experience, we are always working to ensure...
Tailoring Exclusive Wardrobes to a Digital, Privacy-First ExperienceBlog Post
25 April 2022
Based on Me2B concepts and decentralisation, Scabal and Empathy.co are designing a unique wardrobe experience within each customer’s own sphere of digital privacy. One that begins and ends with the customer in control of their own data.
Applying CI/CD Using GitHub Actions for AndroidExternal Reference
By Pablo García on 22 April 2022
The Interface X Team lays out their tried-and-true approach for implementing CI/CD using GitHub Actions. This flexible, customisable system for creating actions & adapting pre-made ones ensures smooth operation.
Development Journey: My HistoryBlog Post
21 April 2022
‘How did I get to that product last week?’ It’s a frustrating question we have probably all asked ourselves, in some form or another. Let’s say you found a product...
Empathy’s Journey, from Sketch to FigmaBlog Post
14 April 2022
What happens when the tools you've always been using no longer cover your needs? Our UX/UI team recently faced this with Sketch; after a long-term relationship, it was time to look elsewhere for better solutions.
Cloud FinOps — Part 3: Cloud Cost ReportExternal Reference
By Lukas Gómez on 12 April 2022
Following our previous posts on Cloud FinOps Principles and Tag Allocation Strategy, it is time to unveil the third piece in the series. In this post, we will focus how to develop a solution for visualising cloud costs.
Cookies, Consent and Privacy Violations in CommerceBlog Post
07 April 2022
In light of recent regulatory changes for data sharing, transfer and ownership, it’s crucial to unite in protecting people’s privacy. Nina Müller who leads our Ethical Commerce Alliance, recently spoke to a panel of experts from industry and academia to explore how.
Privacy Controls for Search HistoryBlog Post
28 March 2022
Following our mission to design and think everything through the lenses of ethics, today we're going to talk about how brands can take action to establish more trusting relationships with their users.
Make your Category Pages more Joyful with Search TrendsBlog Post
11 March 2022
Category pages are generally boring and fail to reflect social interaction. Our approach Empathy.co is to spark an inspirational journey through these pages for shoppers, one significantly improving their Search experience. Here’s our story of experimenting with this concept for future developments.
On Hierarchy and Data VisualisationExternal Reference
By Jorge Rey on 10 March 2022
Explore how different data visualisations can help users with not only a comprehensive perspective on the current performance of a particular product, but also take action.
Performance by CategoryBlog Post
09 March 2022
Bringing more control to the merchandiser, Performance by Category organises performance data from Search & Discovery in Empathy Platform, making it more understandable. Rather than generating data reports manually, this new feature automises the process with an interactive visualisation in Empathy Playboard.
Don’t be afraid to fail (early)External Reference
By John Cifuentes on 21 February 2022
Here's the story of a time we learnt from experimenting, how we ultimately succeeded thanks to an early fail.
Embracing the Winds of ChangeBlog Post
16 February 2022
For too long, commerce has dehumanised the shopper. This has to change. Users must be treated as the real humans they are and have complete control over their personal data. A clean-up of the digital world.
Introducing Next Queries ManagementBlog Post
14 February 2022
A new tool in Empathy Playboard gives merchandisers and commerce marketers the ability to curate the next queries experience.
Ten Experiments Every Agile Team Should Try Once in a LifetimeExternal Reference
By Adrián López on 31 January 2022
Experiments are an incredibly powerful tool in any field. Here are ten inspiring suggestions for your team, on accepting change as a source of innovation and allowing failure.
BREAKING NEWS: Google Analytics BanBlog Post
24 January 2022
Austrian authorities have determined that Google Analytics violates European GDPR regulations leading to a decision to ban the Analytics platform and other similar tools. And this isn’t only affecting Austria. The decision, based on EU law, has prompted other EU Data Protection Authorities to review and investigate.
Are Machine-Learning and Personalisation Compromised by Data Privacy?External Reference
By Angel Maldonado on 24 January 2022
Explore what recent rulings on GDPR violations in the EU mean for digital solutions, customer data platforms, analytics and experience platforms.
The Ethical Commerce RevolutionExternal Reference
By Angel Maldonado on 14 January 2022
Products depend on choices, and choices have invited important moral concepts such as ethics and privacy to the party. In the absence of these, consumers will not trust the brands and products of the future.