CUSTOMERS

Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.

CUSTOMERS

Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.

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Customer Stories

The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!

TOUS: Revolutionising Ecommerce Search with Semantics

TOUS: Revolutionising Ecommerce Search with Semantics

Understanding what shoppers need using semantic search

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Kenay Home: Enhancing Ethical Discovery

Kenay Home: Enhancing Ethical Discovery

Doofinder Migration to Empathy Platform

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Kroger + Empathy.co: AI Search Applied to Grocery

Kroger + Empathy.co: AI Search Applied to Grocery

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Kroger: Building and evolving AI Search Discovery

Kroger: Building and evolving AI Search Discovery

An Open-Innovation Case Study

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Using Search and Discovery to Generate Exponential Ecommerce Growth

Using Search and Discovery to Generate Exponential Ecommerce Growth

From predictive layers offering real-time, customised recommen...

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PDPAOLA: pairing technology with design

PDPAOLA: pairing technology with design

Search & Discovery to Generate Exponential Ecommerce Growth

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The Path to Empathy: A Commerce Search Success Story

The Path to Empathy: A Commerce Search Success Story

BSH, Europe’s leading appliance manufacturer, teamed up with E...

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BSH: Privacy by Design Search the path to Empathy

BSH: Privacy by Design Search the path to Empathy

A Commerce Search Journey

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The Erosion of Digital Trust

The Erosion of Digital Trust

A life cycle of data protection fines

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How to really protect privacy while creating a personalised shopping experience

How to really protect privacy while creating a personalised shopping experience

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5 respectful ways to get to know your customer better

5 respectful ways to get to know your customer better

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Equalize Feature Whitepaper

Equalize Feature Whitepaper

The tool that gives merchandisers the ability to adjust result...

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Transform Black Friday to Connect with Shoppers and Build Brand Trust

Transform Black Friday to Connect with Shoppers and Build Brand Trust

Black Friday offers a unique opportunity to catch new customer...

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4 Reasons Digital Trust will Keep your Customers Coming Back for More

4 Reasons Digital Trust will Keep your Customers Coming Back for More

Empathy.co breaks down new research from Deloitte Digital into...

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Shifting to Session-Based Findability

Shifting to Session-Based Findability

Evaluate search success and enhance customers’ experience usin...

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Style the Store Windows of your Search Experience

Style the Store Windows of your Search Experience

Guide and inspire shoppers in multiple scenarios and many layo...

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BSH and Empathy.co to Create Trustworthy Ecommerce Experiences with New Collaboration

BSH and Empathy.co to Create Trustworthy Ecommerce Experiences with New Collaboration

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Search as a Human Conversation

Search as a Human Conversation

typeless search experiences make the discovery process more human

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Explain Feature Whitepaper

Explain Feature Whitepaper

The tool that gives merchandisers the power to understand why ...

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The No-Code Solution to Search Configuration

The No-Code Solution to Search Configuration

Empathy.co’s Merchandiser- & Partner-controlled tool that offe...

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Conforama: Doofinder to Empathy Platform Migration

Conforama: Doofinder to Empathy Platform Migration

Creating a comfortable, welcoming Search & Discovery experience

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Privacy Violations in Retail

Privacy Violations in Retail

Tackling risks to people’s digital privacy

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Will Privacy Shape Commerce?

Will Privacy Shape Commerce?

Privacy will always win as long as common sense prevails.

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Why Major Grocers turn to Related Tags

Why Major Grocers turn to Related Tags

More and more retailers are adopting Related Tags to help peop...

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Carrefour Case Study - Search Migration

Carrefour Case Study - Search Migration

Trust by Design Commerce Search powered by Empathy Platform

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Is your Search ready for Black Friday?

Is your Search ready for Black Friday?

During special shopping events like Black Friday, shoppers sig...

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Partners Program

Partners Program

Today we are excited to launch our Empathy Partner Program, te...

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Online Trust Survey

Online Trust Survey

How consumers' attitudes related to privacy are impacting digi...

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Online Fashion You Can Trust

Online Fashion You Can Trust

Distinguish your brand by providing Search & Discovery that re...

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Health & Beauty Commerce Case Study

Health & Beauty Commerce Case Study

A set of use cases and brand examples for achieving search and...

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Perfume's Club Search Case Study

Perfume's Club Search Case Study

Meaningful results through a trustworthy experience

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Measuring Search Relevancy

Measuring Search Relevancy

A collection of methods for Offline Evaluation, Online Experim...

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The Future of Commerce Search

The Future of Commerce Search

From Intelligence to Trust and Decentralisation

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Getting ready for huge demand during Black Friday

Getting ready for huge demand during Black Friday

The experience on the site during Black friday is key. Every r...

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Choosing a Predictive Model for Commerce Trends

Choosing a Predictive Model for Commerce Trends

The Secret Science Behind Trend Detection

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How to design an awesome No Results page

How to design an awesome No Results page

A set of useful wireframes and references

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BACK TO SCHOOL: How Carrefour.es makes it easier through Search and Discovery

BACK TO SCHOOL: How Carrefour.es makes it easier through Search and Discovery

Make things easier, carefully observe the search patterns and ...

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Toys R Us Case Study

Toys R Us Case Study

From Hybris Search to Empathy

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Site Search Analytics

Site Search Analytics

Harness the power of analytics for search success

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Pronovias Case Study

Pronovias Case Study

The importance of discovery

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Be Immersed in Empathy

Be Immersed in Empathy

I‘m so happy to introduce Experience Empathy, a new way of exp...

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The Search as a Guide to Fulfil Dreams

The Search as a Guide to Fulfil Dreams

With brand-new Empathy Search and Discovery features to share,...

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Visual Facets: The Forefront of Search and Discovery

Visual Facets: The Forefront of Search and Discovery

Filters and facets are still a pending subject for many e-comm...

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Vodafone Case Study

Vodafone Case Study

From Google Search Appliance to Empathy Interface

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Applying synonyms: choose well and increase the findability of your site!

Applying synonyms: choose well and increase the findability of your site!

In eCommerce, you may say synonyms are words that are used to ...

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The most sought-after books in Madrid's 52nd annual book fair

The most sought-after books in Madrid's 52nd annual book fair

As Madrid’s annual book fair goes into its second week at the ...

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Five minutes with Lovelybikes

Five minutes with Lovelybikes

We caught up with Diego Fernández who’s Digital Manager at Lov...

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Special Dates Guide

Special Dates Guide

Capitalise on key retail dates by understanding consumer behav...

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Search Use Cases

Search Use Cases

Get the most out of your site search

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Casa del Libro Case Study

Casa del Libro Case Study

Lifting the cover on the leading bookstore's site enhancements

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Online book searches increase by more than 100% during fairs or on special dates

Online book searches increase by more than 100% during fairs or on special dates

Special Dates are distinct days or periods that demonstrate un...

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WORLD BOOK DAY SEARCH INSIGHTS

WORLD BOOK DAY SEARCH INSIGHTS

As we´ve looked at previously with Black Friday and Valentine´...

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Advanced retailers who build trust with Empathy.co include:

An Empathy.co
more, human tip:

By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.

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