CUSTOMERS

Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.

CUSTOMERS

Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.

customers background

Customer Stories

The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!

Equalize Feature Whitepaper

Equalize Feature Whitepaper

The tool that gives merchandisers the ability to adjust result...

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Transform Black Friday to Connect with Shoppers and Build Brand Trust

Transform Black Friday to Connect with Shoppers and Build Brand Trust

Black Friday offers a unique opportunity to catch new customer...

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4 Reasons Digital Trust will Keep your Customers Coming Back for More

4 Reasons Digital Trust will Keep your Customers Coming Back for More

Empathy.co breaks down new research from Deloitte Digital into...

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Data and Customer Experiences Bootcamp

Data and Customer Experiences Bootcamp

Save your spot in our exclusive Bootcamp for advanced retailer...

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Shifting to Session-Based Findability

Shifting to Session-Based Findability

Evaluate search success and enhance customers’ experience usin...

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Exposing the Privacy Myth: Part 3

Exposing the Privacy Myth: Part 3

How can privacy bring both brands and customers joy? Privacy A...

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Ethical Commerce Alliance investigates social media, ecommerce & protecting privacy

Ethical Commerce Alliance investigates social media, ecommerce & protecting privacy

A week ago, the Ethical Commerce Alliance (ECA) hosted a panel...

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Style the Store Windows of your Search Experience

Style the Store Windows of your Search Experience

Guide and inspire shoppers in multiple scenarios and many layo...

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BSH and Empathy.co to Create Trustworthy Ecommerce Experiences with New Collaboration

BSH and Empathy.co to Create Trustworthy Ecommerce Experiences with New Collaboration

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Search As A Human Conversation

Search As A Human Conversation

Search is a dialogue based on peoples’ needs, wants and inspir...

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Exposing the Privacy Myth: Part 2

Exposing the Privacy Myth: Part 2

The tradeoffs between a personalised experience and safeguardi...

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Empathy.co launches new Retail Trust Index

Empathy.co launches new Retail Trust Index

Today we’re launching the new Retail Trust Index (RTI), examin...

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Summer Release Notes: Q3 2022

Summer Release Notes: Q3 2022

The quarter has ended, so it is time to see what our teams hav...

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A successful business starts with Digital Trust, Ethical Data and AI Policies

A successful business starts with Digital Trust, Ethical Data and AI Policies

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Exposing the Privacy Myth: Part 1

Exposing the Privacy Myth: Part 1

It’s time to think differently about privacy online. Privacy A...

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EU Digital Strategy: Digital Services Act & Digital Markets Act

EU Digital Strategy: Digital Services Act & Digital Markets Act

For a single, harmonised digital market in the EU, it's key t...

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Analysing Discovery with Navigation Metrics

Analysing Discovery with Navigation Metrics

Empathy Platform Playboard’s Navigation Metrics tool provides ...

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Empathy.co is the headline sponsor for eCommerce Expo 2022

Empathy.co is the headline sponsor for eCommerce Expo 2022

As leaders in innovative and ethical commerce search, we proud...

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Explain Feature Whitepaper

Explain Feature Whitepaper

The tool that gives merchandisers the power to understand why ...

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How online shopping will change with the rise of privacy-first tech and AI

How online shopping will change with the rise of privacy-first tech and AI

Take a look at the future of ecommerce and discover what will ...

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'Buy it Again', Accessible recurrent purchases for everyone

'Buy it Again', Accessible recurrent purchases for everyone

We set out to find what customers want and found a preference ...

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Customer Preferences: Food Profile

Customer Preferences: Food Profile

Constantly applying search filters when shopping online can be...

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Customer Preferences: Favourite Filters

Customer Preferences: Favourite Filters

Consumers should only have to establish preferences and partic...

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Do More Than Search Corrections

Do More Than Search Corrections

Can we anticipate a customer’s search intent with respect? Pro...

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GDPR and Google Analytics: What you need to know

GDPR and Google Analytics: What you need to know

Why are countries banning Google Analytics, and what alternati...

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Raising the Bar for Ranking Queries

Raising the Bar for Ranking Queries

Maintaining relevancy is an industry-wide ecommerce challenge....

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Boost & Bury, Quickly & Easily

Boost & Bury, Quickly & Easily

The latest Empathy Platform Playboard feature update offers a ...

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The No-Code Solution to Search Configuration

The No-Code Solution to Search Configuration

Empathy.co’s Merchandiser- & Partner-controlled tool that offe...

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Spring Release Notes: Q2 2022

Spring Release Notes: Q2 2022

As the quarter comes to a close, there are lots of new feature...

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Empathy Solid Challenge

Empathy Solid Challenge

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Empathy.co sets a sky-high standard for Ethical Commerce

Empathy.co sets a sky-high standard for Ethical Commerce

Empathy.co’s new Search & Discovery Platform is officially ava...

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Doofinder To Empathy Platform Migration Case Study

Doofinder To Empathy Platform Migration Case Study

Creating a comfortable, welcoming Search & Discovery experience

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Privacy Violations In Retail

Privacy Violations In Retail

Tackling risks to people’s digital privacy

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Will Privacy Shape Commerce

Will Privacy Shape Commerce

Privacy will always win as long as common sense prevails.

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Make the Most of Your Previous Searches

Make the Most of Your Previous Searches

Dive into pre-search in a predictive layer, the experience of ...

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Playboard Perspective: Internal Activity and Engagement At-a-Glance

Playboard Perspective: Internal Activity and Engagement At-a-Glance

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Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience

Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience

Based on Me2B concepts and decentralisation, Scabal and Empath...

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Development Journey: My History

Development Journey: My History

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Empathy’s Journey, from Sketch to Figma

Empathy’s Journey, from Sketch to Figma

What happens when the tools you've always been using no longer...

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Cookies, Consent and Privacy Violations in Commerce

Cookies, Consent and Privacy Violations in Commerce

In light of recent regulatory changes for data sharing, transf...

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Privacy Controls for Search History

Privacy Controls for Search History

Following our mission to design and think everything through t...

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Make your Category Pages more Joyful with Search Trends

Make your Category Pages more Joyful with Search Trends

Category pages are generally boring and fail to reflect social...

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Performance by Category

Performance by Category

Bringing more control to the merchandiser, Performance by Cate...

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Standing Out Through Commerce Search

Standing Out Through Commerce Search

How Tous.com took Search beyond a box to inspire shoppers

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Endeca Oracle Empathy Platform Migration Case Study

Endeca Oracle Empathy Platform Migration Case Study

Trust by Design Commerce Search powered by Empathy Platform

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Online Trust Survey

Online Trust Survey

How consumers' attitudes related to privacy are impacting digi...

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Online Fashion You Can Trust

Online Fashion You Can Trust

Distinguish your brand by providing Search & Discovery that re...

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Health Beauty Case Study

Health Beauty Case Study

A set of use cases and brand examples for achieving search and...

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Overhaul Profiling From Relevant Search

Overhaul Profiling From Relevant Search

Meaningful results through a trustworthy experience

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Measuring Search Relevancy

Measuring Search Relevancy

A collection of methods for Offline Evaluation, Online Experim...

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The Future Of Commerce Search

The Future Of Commerce Search

From Intelligence to Trust and Decentralisation

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Choosing A Predictive Model For Commerce Trends

Choosing A Predictive Model For Commerce Trends

The Secret Science Behind Trend Detection

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How To Design An Awesome No Results Page

How To Design An Awesome No Results Page

A set of useful wireframes and references

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Toys R Us Case Study

Toys R Us Case Study

From Hybris Search to Empathy

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Site Search Analytics

Site Search Analytics

Harness the power of analytics for search success

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Pronovias Case Study

Pronovias Case Study

The importance of discovery

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Vodafone Case Study

Vodafone Case Study

From Google Search Appliance to Empathy Interface

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Special Dates Guide

Special Dates Guide

Capitalise on key retail dates by understanding consumer behav...

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Search Use Cases

Search Use Cases

Get the most out of your site search

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Casa Del Libro Case Study

Casa Del Libro Case Study

Lifting the cover on the leading bookstore's site enhancements

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Advanced retailers who build trust with Empathy.co include:

An Empathy.co
more, human tip:

By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.

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