CUSTOMERS

Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.

CUSTOMERS

Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.

customers background

Customer Stories

The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!

Analysing Discovery with Navigation Metrics

Analysing Discovery with Navigation Metrics

Empathy Platform Playboard’s Navigation Metrics tool provides ...

Read the post
Empathy.co is the headline sponsor for eCommerce Expo 2022

Empathy.co is the headline sponsor for eCommerce Expo 2022

As leaders in innovative and ethical commerce search, we proud...

Read the post
Explain Feature Whitepaper

Explain Feature Whitepaper

The tool that gives merchandisers the power to understand why ...

Read the Story
How online shopping will change with the rise of privacy-first tech and AI

How online shopping will change with the rise of privacy-first tech and AI

Take a look at the future of ecommerce and discover what will ...

Read the post
'Buy it Again', Accessible recurrent purchases for everyone

'Buy it Again', Accessible recurrent purchases for everyone

We set out to find what customers want and found a preference ...

Read the post
Customer Preferences: Food Profile

Customer Preferences: Food Profile

Constantly applying search filters when shopping online can be...

Read the post
Customer Preferences: Favourite Filters

Customer Preferences: Favourite Filters

Consumers should only have to establish preferences and partic...

Read the post
Do More Than Search Corrections

Do More Than Search Corrections

Can we anticipate a customer’s search intent with respect? Pro...

Read the post
GDPR and Google Analytics: What you need to know

GDPR and Google Analytics: What you need to know

Why are countries banning Google Analytics, and what alternati...

Read the post
Raising the Bar for Ranking Queries

Raising the Bar for Ranking Queries

Maintaining relevancy is an industry-wide ecommerce challenge....

Read the post
Boost & Bury, Quickly & Easily

Boost & Bury, Quickly & Easily

The latest Empathy Platform Playboard feature update offers a ...

Read the post
The No-Code Solution to Search Configuration

The No-Code Solution to Search Configuration

Empathy.co’s Merchandiser- & Partner-controlled tool that offe...

Read the post
Spring Release Notes: Q2 2022

Spring Release Notes: Q2 2022

As the quarter comes to a close, there are lots of new feature...

Read the post
Empathy Solid Challenge

Empathy Solid Challenge

Read the post
Empathy.co sets a sky-high standard for Ethical Commerce

Empathy.co sets a sky-high standard for Ethical Commerce

Empathy.co’s new Search & Discovery Platform is officially ava...

Read the post
Doofinder To Empathy Platform Migration Case Study

Doofinder To Empathy Platform Migration Case Study

Creating a comfortable, welcoming Search & Discovery experience

Read the Story
Privacy Violations In Retail

Privacy Violations In Retail

Tackling risks to people’s digital privacy

Read the Story
Will Privacy Shape Commerce

Will Privacy Shape Commerce

Privacy will always win as long as common sense prevails.

Read the Story
Make the Most of Your Previous Searches

Make the Most of Your Previous Searches

Dive into pre-search in a predictive layer, the experience of ...

Read the post
Playboard Perspective: Internal Activity and Engagement At-a-Glance

Playboard Perspective: Internal Activity and Engagement At-a-Glance

Read the post
Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience

Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience

Based on Me2B concepts and decentralisation, Scabal and Empath...

Read the post
Development Journey: My History

Development Journey: My History

Read the post
Empathy’s Journey, from Sketch to Figma

Empathy’s Journey, from Sketch to Figma

What happens when the tools you've always been using no longer...

Read the post
Cookies, Consent and Privacy Violations in Commerce

Cookies, Consent and Privacy Violations in Commerce

In light of recent regulatory changes for data sharing, transf...

Read the post
Privacy Controls for Search History

Privacy Controls for Search History

Following our mission to design and think everything through t...

Read the post
Make your Category Pages more Joyful with Search Trends

Make your Category Pages more Joyful with Search Trends

Category pages are generally boring and fail to reflect social...

Read the post
Performance by Category

Performance by Category

Bringing more control to the merchandiser, Performance by Cate...

Read the post
Embracing the Winds of Change

Embracing the Winds of Change

For too long, commerce has dehumanised the shopper. This has t...

Read the post
Introducing Next Queries Management

Introducing Next Queries Management

A new tool in Empathy Playboard gives merchandisers and commer...

Read the post
BREAKING NEWS: Google Analytics Ban

BREAKING NEWS: Google Analytics Ban

Austrian authorities have determined that Google Analytics vio...

Read the post
Why Major Grocers turn to Related Tags

Why Major Grocers turn to Related Tags

More and more retailers are adopting Related Tags to help peop...

Read the post
Building a personal experience the Empathy way

Building a personal experience the Empathy way

With Empathy Platform, we create search and discovery experien...

Read the post
2022: For Ethics, Privacy & Trust

2022: For Ethics, Privacy & Trust

Your trust is allowing Empathy to pursue this vision. A sustai...

Read the post
Standing Out Through Commerce Search

Standing Out Through Commerce Search

How Tous.com took Search beyond a box to inspire shoppers

Read the Story
Endeca Oracle Empathy Platform Migration Case Study

Endeca Oracle Empathy Platform Migration Case Study

Trust by Design Commerce Search powered by Empathy Platform

Read the Story
Empathy.co Appoints Jonathan Newman As Chief Operating Officer

Empathy.co Appoints Jonathan Newman As Chief Operating Officer

Empathy.co announces the appointment of Jonathan Newman as its...

Read the post
The Hidden Power of Purchase History

The Hidden Power of Purchase History

With Purchase History, the primary use case around customer su...

Read the post
Cooking up Findability by Category

Cooking up Findability by Category

Empathy Data team and I experiment and dig deeper into how oft...

Read the post
Online Trust Survey

Online Trust Survey

How consumers' attitudes related to privacy are impacting digi...

Read the Story
Online Fashion You Can Trust

Online Fashion You Can Trust

Distinguish your brand by providing Search & Discovery that re...

Read the Story
Health Beauty Case Study

Health Beauty Case Study

A set of use cases and brand examples for achieving search and...

Read the Story
Overhaul Profiling From Relevant Search

Overhaul Profiling From Relevant Search

Meaningful results through a trustworthy experience

Read the Story
Measuring Search Relevancy

Measuring Search Relevancy

A collection of methods for Offline Evaluation, Online Experim...

Read the Story
The Future Of Commerce Search

The Future Of Commerce Search

From Intelligence to Trust and Decentralisation

Read the Story
Choosing A Predictive Model For Commerce Trends

Choosing A Predictive Model For Commerce Trends

The Secret Science Behind Trend Detection

Read the Story
How To Design An Awesome No Results Page

How To Design An Awesome No Results Page

A set of useful wireframes and references

Read the Story
Toys R Us Case Study

Toys R Us Case Study

From Hybris Search to Empathy

Read the Story
Site Search Analytics

Site Search Analytics

Harness the power of analytics for search success

Read the Story
Pronovias Case Study

Pronovias Case Study

The importance of discovery

Read the Story
Vodafone Case Study

Vodafone Case Study

From Google Search Appliance to Empathy Interface

Read the Story
Special Dates Guide

Special Dates Guide

Capitalise on key retail dates by understanding consumer behav...

Read the Story
Search Use Cases

Search Use Cases

Get the most out of your site search

Read the Story
Casa Del Libro Case Study

Casa Del Libro Case Study

Lifting the cover on the leading bookstore's site enhancements

Read the Story

We couldn't find any document.

Advanced retailers who build trust with Empathy.co include:

An Empathy.co
more, human tip:

By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.

Let's connect

Kick off your path to Search & Discovery success.

Message sent. We’ll contact you as soon as possible

Scroll down