CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
Customer Stories
The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!
Autumn Release Notes: Q4 2022
The quarter is over and so is 2022, so it’s time for a look ba...
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How we build the Augmented Society
It's time for stores to reclaim their local connections to cus...
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Privacy as a Fundamental Right
Join us in our PrivacyBasics series to learn why privacy becam...
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How our wish for convenience in commerce backfired
In today's worldwide market, local shops now have to compete o...
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What are privacy-enhancing technologies (PETs)?
Privacy-enhancing technologies (PETs) are a broad category of ...
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How the online shop became a vending machine
In the race for efficient, optimised online shopping, the ecom...
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Stronger together: How Empathy fosters diversity, inclusion and equality in the workplace
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Equalize Feature Whitepaper
The tool that gives merchandisers the ability to adjust result...
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Transform Black Friday to Connect with Shoppers and Build Brand Trust
Black Friday offers a unique opportunity to catch new customer...
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4 Reasons Digital Trust will Keep your Customers Coming Back for More
Empathy.co breaks down new research from Deloitte Digital into...
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Data and Customer Experiences Bootcamp
Save your spot in our exclusive Bootcamp for advanced retailer...
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Shifting to Session-Based Findability
Evaluate search success and enhance customers’ experience usin...
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Exposing the Privacy Myth: Part 3
How can privacy bring both brands and customers joy? Privacy A...
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Ethical Commerce Alliance investigates social media, ecommerce & protecting privacy
A week ago, the Ethical Commerce Alliance (ECA) hosted a panel...
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Style the Store Windows of your Search Experience
Guide and inspire shoppers in multiple scenarios and many layo...
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Search As A Human Conversation
Search is a dialogue based on peoples’ needs, wants and inspir...
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Exposing the Privacy Myth: Part 2
The tradeoffs between a personalised experience and safeguardi...
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Empathy.co launches new Retail Trust Index
Today we’re launching the new Retail Trust Index (RTI), examin...
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Summer Release Notes: Q3 2022
The quarter has ended, so it is time to see what our teams hav...
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Exposing the Privacy Myth: Part 1
It’s time to think differently about privacy online. Privacy A...
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EU Digital Strategy: Digital Services Act & Digital Markets Act
For a single, harmonised digital market in the EU, it's key t...
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Analysing Discovery with Navigation Metrics
Empathy Platform Playboard’s Navigation Metrics tool provides ...
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Empathy.co is the headline sponsor for eCommerce Expo 2022
As leaders in innovative and ethical commerce search, we proud...
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Explain Feature Whitepaper
The tool that gives merchandisers the power to understand why ...
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How online shopping will change with the rise of privacy-first tech and AI
Take a look at the future of ecommerce and discover what will ...
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'Buy it Again', Accessible recurrent purchases for everyone
We set out to find what customers want and found a preference ...
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Customer Preferences: Food Profile
Constantly applying search filters when shopping online can be...
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Customer Preferences: Favourite Filters
Consumers should only have to establish preferences and partic...
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Do More Than Search Corrections
Can we anticipate a customer’s search intent with respect? Pro...
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GDPR and Google Analytics: What you need to know
Why are countries banning Google Analytics, and what alternati...
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Raising the Bar for Ranking Queries
Maintaining relevancy is an industry-wide ecommerce challenge....
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Boost & Bury, Quickly & Easily
The latest Empathy Platform Playboard feature update offers a ...
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The No-Code Solution to Search Configuration
Empathy.co’s Merchandiser- & Partner-controlled tool that offe...
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Spring Release Notes: Q2 2022
As the quarter comes to a close, there are lots of new feature...
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Empathy.co sets a sky-high standard for Ethical Commerce
Empathy.co’s new Search & Discovery Platform is officially ava...
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Doofinder To Empathy Platform Migration Case Study
Creating a comfortable, welcoming Search & Discovery experience
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Will Privacy Shape Commerce
Privacy will always win as long as common sense prevails.
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Make the Most of Your Previous Searches
Dive into pre-search in a predictive layer, the experience of ...
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Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience
Based on Me2B concepts and decentralisation, Scabal and Empath...
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Standing Out Through Commerce Search
How Tous.com took Search beyond a box to inspire shoppers
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Endeca Oracle Empathy Platform Migration Case Study
Trust by Design Commerce Search powered by Empathy Platform
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Online Trust Survey
How consumers' attitudes related to privacy are impacting digi...
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Online Fashion You Can Trust
Distinguish your brand by providing Search & Discovery that re...
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Health Beauty Case Study
A set of use cases and brand examples for achieving search and...
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Overhaul Profiling From Relevant Search
Meaningful results through a trustworthy experience
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Measuring Search Relevancy
A collection of methods for Offline Evaluation, Online Experim...
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Choosing A Predictive Model For Commerce Trends
The Secret Science Behind Trend Detection
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Special Dates Guide
Capitalise on key retail dates by understanding consumer behav...
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Casa Del Libro Case Study
Lifting the cover on the leading bookstore's site enhancements
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Advanced retailers who build trust with Empathy.co include:
An Empathy.co
more, human tip:
By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.