CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
Customer Stories
The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!
Analysing Discovery with Navigation Metrics
Empathy Platform Playboard’s Navigation Metrics tool provides ...
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Empathy.co is the headline sponsor for eCommerce Expo 2022
As leaders in innovative and ethical commerce search, we proud...
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Explain Feature Whitepaper
The tool that gives merchandisers the power to understand why ...
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How online shopping will change with the rise of privacy-first tech and AI
Take a look at the future of ecommerce and discover what will ...
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'Buy it Again', Accessible recurrent purchases for everyone
We set out to find what customers want and found a preference ...
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Customer Preferences: Food Profile
Constantly applying search filters when shopping online can be...
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Customer Preferences: Favourite Filters
Consumers should only have to establish preferences and partic...
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Do More Than Search Corrections
Can we anticipate a customer’s search intent with respect? Pro...
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GDPR and Google Analytics: What you need to know
Why are countries banning Google Analytics, and what alternati...
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Raising the Bar for Ranking Queries
Maintaining relevancy is an industry-wide ecommerce challenge....
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Boost & Bury, Quickly & Easily
The latest Empathy Platform Playboard feature update offers a ...
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The No-Code Solution to Search Configuration
Empathy.co’s Merchandiser- & Partner-controlled tool that offe...
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Spring Release Notes: Q2 2022
As the quarter comes to a close, there are lots of new feature...
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Empathy.co sets a sky-high standard for Ethical Commerce
Empathy.co’s new Search & Discovery Platform is officially ava...
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Doofinder To Empathy Platform Migration Case Study
Creating a comfortable, welcoming Search & Discovery experience
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Will Privacy Shape Commerce
Privacy will always win as long as common sense prevails.
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Make the Most of Your Previous Searches
Dive into pre-search in a predictive layer, the experience of ...
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Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience
Based on Me2B concepts and decentralisation, Scabal and Empath...
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Empathy’s Journey, from Sketch to Figma
What happens when the tools you've always been using no longer...
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Cookies, Consent and Privacy Violations in Commerce
In light of recent regulatory changes for data sharing, transf...
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Privacy Controls for Search History
Following our mission to design and think everything through t...
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Make your Category Pages more Joyful with Search Trends
Category pages are generally boring and fail to reflect social...
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Performance by Category
Bringing more control to the merchandiser, Performance by Cate...
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Embracing the Winds of Change
For too long, commerce has dehumanised the shopper. This has t...
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Introducing Next Queries Management
A new tool in Empathy Playboard gives merchandisers and commer...
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BREAKING NEWS: Google Analytics Ban
Austrian authorities have determined that Google Analytics vio...
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Why Major Grocers turn to Related Tags
More and more retailers are adopting Related Tags to help peop...
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Building a personal experience the Empathy way
With Empathy Platform, we create search and discovery experien...
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2022: For Ethics, Privacy & Trust
Your trust is allowing Empathy to pursue this vision. A sustai...
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Standing Out Through Commerce Search
How Tous.com took Search beyond a box to inspire shoppers
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Endeca Oracle Empathy Platform Migration Case Study
Trust by Design Commerce Search powered by Empathy Platform
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Empathy.co Appoints Jonathan Newman As Chief Operating Officer
Empathy.co announces the appointment of Jonathan Newman as its...
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The Hidden Power of Purchase History
With Purchase History, the primary use case around customer su...
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Cooking up Findability by Category
Empathy Data team and I experiment and dig deeper into how oft...
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Online Trust Survey
How consumers' attitudes related to privacy are impacting digi...
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Online Fashion You Can Trust
Distinguish your brand by providing Search & Discovery that re...
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Health Beauty Case Study
A set of use cases and brand examples for achieving search and...
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Overhaul Profiling From Relevant Search
Meaningful results through a trustworthy experience
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Measuring Search Relevancy
A collection of methods for Offline Evaluation, Online Experim...
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Choosing A Predictive Model For Commerce Trends
The Secret Science Behind Trend Detection
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Special Dates Guide
Capitalise on key retail dates by understanding consumer behav...
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Casa Del Libro Case Study
Lifting the cover on the leading bookstore's site enhancements
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Advanced retailers who build trust with Empathy.co include:
An Empathy.co
more, human tip:
By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.