Resources
Blog
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Ten Experiments Every Agile Team Should Try Once in a Lifetime
External ReferenceBy Adrián López on 31 January 2022
Experiments are an incredibly powerful tool in any field. Here are ten inspiring suggestions for your team, on accepting change as a source of innovation and allowing failure.
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BREAKING NEWS: Google Analytics Ban
Blog Post24 January 2022
Austrian authorities have determined that Google Analytics violates European GDPR regulations leading to a decision to ban the Analytics platform and other similar tools. And this isn’t only affecting Austria. The decision, based on EU law, has prompted other EU Data Protection Authorities to review and investigate.
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Are Machine-Learning and Personalisation Compromised by Data Privacy?
External ReferenceBy Angel Maldonado on 24 January 2022
Explore what recent rulings on GDPR violations in the EU mean for digital solutions, customer data platforms, analytics and experience platforms.
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The Ethical Commerce Revolution
External ReferenceBy Angel Maldonado on 14 January 2022
Products depend on choices, and choices have invited important moral concepts such as ethics and privacy to the party. In the absence of these, consumers will not trust the brands and products of the future.
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Why Major Grocers turn to Related Tags
Blog Post10 January 2022
More and more retailers are adopting Related Tags to help people find what they are looking for faster and offer inspiration to discover something new. Think of tags as combining wisdom of the crowd, AI and retailer guidance so you can shop smarter.
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Building a personal experience the Empathy way
Blog Post07 January 2022
With Empathy Platform, we create search and discovery experiences without collecting any personal information. We do this by analysing collective intent, leading to a much more trustworthy and cost-effective way of creating great experiences.
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2022: For Ethics, Privacy & Trust
Blog Post03 January 2022
Your trust is allowing Empathy to pursue this vision. A sustainable growth that shows interest in people. A trust we don’t take lightly, nor for granted.
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Privacy Violations In Retail
External ReferenceBy Angel Maldonado on 23 December 2021
Empathy’s recommendation is to approach privacy as a human right, therefore designing your products in ways that respect a customer’s online privacy with offline standards. Taking a clear standpoint that sees privacy as a priority.
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Software Engineers as Artisans
External ReferenceBy Iván Palleiro on 07 December 2021
As the software industry evolves and matures, awareness around these engineering and artisan mindsets will be key in successful teams and companies.
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Product Management that Loves Customer Delivery
External ReferenceBy Gerardo Vázquez on 01 December 2021
From decision making to software development, from Scrum to Kanban, it's all about experimenting.
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Empathy.co Appoints Jonathan Newman As Chief Operating Officer
Announcement30 November 2021
Empathy.co announces the appointment of Jonathan Newman as its new Chief Operating Officer (COO), effective 1 December 2021.
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Moving to a mono-repo: Part 2, The Destination
External ReferenceBy Javier Iglesias on 24 November 2021
The adventure continues, diving deeper into Empathy.co’s experience moving to a mono-repo to go open source with Interface X.
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The Hidden Power of Purchase History
Blog Post23 November 2021
With Purchase History, the primary use case around customer support was extended to help customers start their next shopping experience.
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Guide to optimise user management & empower non-tech HR teams
External ReferenceBy Guillermo Vigil on 22 November 2021
Integrating Personio, GitHub & Google Workspace
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Cooking up Findability by Category
Blog PostBy Denise Cuervo on 16 November 2021
Empathy Data team and I experiment and dig deeper into how often customers find the products they are searching for within the different product categories. Here we begin to apply this idea of Findability — products you want appearing on the first page of results — to obtain information at the category level.
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Cloud FinOps — Part 2: Tag Allocation Strategy
External ReferenceBy Ramiro Álvarez on 16 November 2021
Ins and outs of FinOps tag allocation
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Moving to a mono-repo: Part 1, The Journey
External ReferenceBy Javier Iglesias on 11 November 2021
Empathy.co’s experience moving to a mono-repo: both the journey (challenges faced) and the destination (successful migration).
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How to create a documentation site from scratch
External ReferenceBy Jose Antonio Blanco on 11 November 2021
Many challenges arise when building a top-class documentation portal. To begin with, we had to set up a new team, build the product and produce all of its content. Here I’ll share my journey with the public-facing aspects of this new documentation portal
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99.3% Findability with the Partial Results Feature
Blog PostBy Miriam Abalo Fernández on 09 November 2021
My team’s goal is to imagine and develop ways that empower brands to give shoppers a positive emotional experience. As we all build our expectations and values around what we...
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Is your Search ready for Black Friday?
Blog PostBy Lara Menéndez on 05 November 2021
During special shopping events like Black Friday, shoppers significantly increase their purchase and findability needs, having a clear idea of what they want and the urgency to buy it before it’s too late. Year after year, **Commerce Search has been at the centre of this discovery event.**
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Cloud FinOps — Part 1: Principles
External ReferenceBy Ramiro Álvarez on 02 November 2021
When your teams have problems managing their cloud costs, following Cloud FinOps culture is a key solution. In this four-part blog series, we will share approaches to adopting this practice.
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Explain Tool: Understanding Your Search Results
Blog PostBy Raquel Bernad on 29 October 2021
Explain is the tool in Empathy Playboard that helps you understand why search results are sorted the way they are. Anyone working with your Playboard in Empathy Platform can get the full picture of what is happening in your search experience.
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The Life of a New Product Feature
Blog PostBy Leticia Amores on 26 October 2021
When designing new features, there are many processes to choose from and, sometimes, we accept the use of pre-established methods and lose our focus. I believe the weight of a...
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Choose Your Own Playboard Adventure
Blog PostBy Raquel Bernad on 21 October 2021
Now on top of designing and managing your customer experience, Playboard also lets you customise the experience of your colleagues using it too. Each person gets access to the specific areas of the Playboard they need.
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Success story: From AWS EMR to Kubernetes
External ReferenceBy Ramiro Álvarez on 21 October 2021
An overview of the path Empathy.co followed to migrate Spark Workloads to Kubernetes and to avoid EMR dependency.
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Once Upon a Time, in a Land of Data...
Blog PostBy María José García-Pumarino on 27 September 2021
Learning from each other by sharing our methods and ideas is an important practice between us designers. With so much data being created every day, our objective as Designers is to help our audience trust it, interpret it, and enjoy it with a minimum of effort.
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Building Your Bigger Data Picture
Blog PostBy Eva González on 22 September 2021
The Data team and I are working on a new feature for Empathy Playboard: Custom search performance reports. This will allow you to blend data from Playboard Analytics and your analytics tool, giving you all the information you need in a single report.
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License to Code
External ReferenceBy Gerardo Vázquez on 15 September 2021
Why Empathy chose Apache 2.0 to go open source with Interface X frontend components
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Our Frontend Journey to Open Source
External ReferenceBy Gerardo Vázquez on 08 September 2021
Empathy wouldn’t be what it is today without open source projects.
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Keyword Trends
Blog PostBy María José García-Pumarino on 11 August 2021
Data visualisation (datavis) is like Dorothy’s yellow brick road full of emotions and discoveries — an opportunity to uncover even more than what you were looking for. It’s an exciting...
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EmpathyDocs is Live!
Blog PostBy Jose Antonio Blanco on 03 August 2021
Announcing the launch of our new documentation portal, EmpathyDocs (eDocs), read all about it!
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Popular Next Queries
Blog PostBy Marlety García on 28 July 2021
As designers of digital experiences, we live every day in the dichotomy between our hunger for intuitive, fulfilling spaces and our very human desire to protect our privacy. So how do we find the right balance? How do we design an experience that guides people to achieve their goals whilst being honest about our use of personal data?
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Growing Teams, Empowering People
Blog PostBy Natalia de Vicente on 20 July 2021
In just a year, we’ve seen a sudden burst in employee growth at Empathy, bringing both new opportunities and challenges to evolving as a company. At the People Entrusting department,...
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Running Apache Spark on Kubernetes
External ReferenceBy Ramiro Álvarez on 13 July 2021
Using Spark on K8s to overcome dependency on cloud providers. For the last few weeks, I’ve been deploying a Spark cluster on Kubernetes (K8s). I want to share the challenges, architecture and solution details I’ve discovered with you.
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Empathy's Take on Virtual Onboarding
Blog PostBy María Calvo on 08 July 2021
Beginning a new job is already full of uncertainty and even more so starting remotely. As People teams, we must be aware of this uncertainty. It’s our job to rise to the challenge of transforming the onboarding experience from in-person to virtual, without losing the togetherness found in a shared physical space.
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Joyful people, joyful products
External Reference07 July 2021
Putting people at the centre builds a trust-based community that colleagues and customers want to join.
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Partners Program
Announcement30 June 2021
Today we are excited to launch our Empathy Partner Program, teaming up with like-minded organizations to cultivate a community focused on creating Trustworthy, Understandable and Joyful commerce experiences.
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Origins: Be Inspired By How People Flow Through Search
Blog PostBy Raquel Bernad on 22 June 2021
We’ve taken Empathy Playboard a step further with Origins, a data visualisation (dataviz) to understand better how searches are created, which paths they take, and the most valuable suggestions through the search journey.
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Breathing data in a literal sense
External ReferenceBy Jorge Rey on 18 June 2021
There are several ways in which a data visualisation project can come to life. Features and motion dynamics from living organisms have served as a source of inspiration for the arts, including architecture and industrial design.
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Thinking vs Doing
External Reference16 June 2021
Psychological research suggests that we have two different motivational mindsets: the doing mindset and the thinking mindset. We are capable of both, but generally, we can only use one at a time.