Blog

Ten Experiments Every Agile Team Should Try Once in a Lifetime

By Adrián López

Experiments are an incredibly powerful tool in any field. Here are ten inspiring suggestions for your team, on accepting change as a source of innovation and allowing failure.

BREAKING NEWS: Google Analytics Ban

Austrian authorities have determined that Google Analytics violates European GDPR regulations leading to a decision to ban the Analytics platform and other similar tools. And this isn’t only affecting Austria. The decision, based on EU law, has prompted other EU Data Protection Authorities to review and investigate.

Are Machine-Learning and Personalisation Compromised by Data Privacy?

By Angel Maldonado

Explore what recent rulings on GDPR violations in the EU mean for digital solutions, customer data platforms, analytics and experience platforms.

The Ethical Commerce Revolution

By Angel Maldonado

Products depend on choices, and choices have invited important moral concepts such as ethics and privacy to the party. In the absence of these, consumers will not trust the brands and products of the future.

Why Major Grocers turn to Related Tags

More and more retailers are adopting Related Tags to help people find what they are looking for faster and offer inspiration to discover something new. Think of tags as combining wisdom of the crowd, AI and retailer guidance so you can shop smarter.

Building a personal experience the Empathy way

With Empathy Platform, we create search and discovery experiences without collecting any personal information. We do this by analysing collective intent, leading to a much more trustworthy and cost-effective way of creating great experiences.

2022: For Ethics, Privacy & Trust

Your trust is allowing Empathy to pursue this vision. A sustainable growth that shows interest in people. A trust we don’t take lightly, nor for granted.

Privacy Violations In Retail

By Angel Maldonado

Empathy’s recommendation is to approach privacy as a human right, therefore designing your products in ways that respect a customer’s online privacy with offline standards. Taking a clear standpoint that sees privacy as a priority.

Software Engineers as Artisans

By Iván Palleiro

As the software industry evolves and matures, awareness around these engineering and artisan mindsets will be key in successful teams and companies.

Product Management that Loves Customer Delivery

By Gerardo Vázquez

From decision making to software development, from Scrum to Kanban, it's all about experimenting.

Empathy.co Appoints Jonathan Newman As Chief Operating Officer

Empathy.co announces the appointment of Jonathan Newman as its new Chief Operating Officer (COO), effective 1 December 2021.

Moving to a mono-repo: Part 2, The Destination

By Javier Iglesias

The adventure continues, diving deeper into Empathy.co’s experience moving to a mono-repo to go open source with Interface X.

The Hidden Power of Purchase History

With Purchase History, the primary use case around customer support was extended to help customers start their next shopping experience.

Guide to optimise user management & empower non-tech HR teams

By Guillermo Vigil

Integrating Personio, GitHub & Google Workspace

Cooking up Findability by Category

By Denise Cuervo

Empathy Data team and I experiment and dig deeper into how often customers find the products they are searching for within the different product categories. Here we begin to apply this idea of Findability — products you want appearing on the first page of results — to obtain information at the category level.

Cloud FinOps — Part 2: Tag Allocation Strategy

By Ramiro Álvarez

Ins and outs of FinOps tag allocation

Moving to a mono-repo: Part 1, The Journey

By Javier Iglesias

Empathy.co’s experience moving to a mono-repo: both the journey (challenges faced) and the destination (successful migration).

How to create a documentation site from scratch

By Jose Antonio Blanco

Many challenges arise when building a top-class documentation portal. To begin with, we had to set up a new team, build the product and produce all of its content. Here I’ll share my journey with the public-facing aspects of this new documentation portal

99.3% Findability with the Partial Results Feature

By Miriam Abalo Fernández

My team’s goal is to imagine and develop ways that empower brands to give shoppers a positive emotional experience. As we all build our expectations and values around what we...

Is your Search ready for Black Friday?

By Lara Menéndez

During special shopping events like Black Friday, shoppers significantly increase their purchase and findability needs, having a clear idea of what they want and the urgency to buy it before it’s too late. Year after year, **Commerce Search has been at the centre of this discovery event.**

Cloud FinOps — Part 1: Principles

By Ramiro Álvarez

When your teams have problems managing their cloud costs, following Cloud FinOps culture is a key solution. In this four-part blog series, we will share approaches to adopting this practice.

Explain Tool: Understanding Your Search Results

By Raquel Bernad

Explain is the tool in Empathy Playboard that helps you understand why search results are sorted the way they are. Anyone working with your Playboard in Empathy Platform can get the full picture of what is happening in your search experience.

The Life of a New Product Feature

By Leticia Amores

When designing new features, there are many processes to choose from and, sometimes, we accept the use of pre-established methods and lose our focus. I believe the weight of a...

Choose Your Own Playboard Adventure

By Raquel Bernad

Now on top of designing and managing your customer experience, Playboard also lets you customise the experience of your colleagues using it too. Each person gets access to the specific areas of the Playboard they need.

Success story: From AWS EMR to Kubernetes

By Ramiro Álvarez

An overview of the path Empathy.co followed to migrate Spark Workloads to Kubernetes and to avoid EMR dependency.

Once Upon a Time, in a Land of Data...

By María José García-Pumarino

Learning from each other by sharing our methods and ideas is an important practice between us designers. With so much data being created every day, our objective as Designers is to help our audience trust it, interpret it, and enjoy it with a minimum of effort.

Building Your Bigger Data Picture

By Eva González

The Data team and I are working on a new feature for Empathy Playboard: Custom search performance reports. This will allow you to blend data from Playboard Analytics and your analytics tool, giving you all the information you need in a single report.

License to Code

By Gerardo Vázquez

Why Empathy chose Apache 2.0 to go open source with Interface X frontend components

Our Frontend Journey to Open Source

By Gerardo Vázquez

Empathy wouldn’t be what it is today without open source projects.

Keyword Trends

By María José García-Pumarino

Data visualisation (datavis) is like Dorothy’s yellow brick road full of emotions and discoveries — an opportunity to uncover even more than what you were looking for. It’s an exciting...

EmpathyDocs is Live!

By Jose Antonio Blanco

Announcing the launch of our new documentation portal, EmpathyDocs (eDocs), read all about it!

Popular Next Queries

By Marlety García

As designers of digital experiences, we live every day in the dichotomy between our hunger for intuitive, fulfilling spaces and our very human desire to protect our privacy. So how do we find the right balance? How do we design an experience that guides people to achieve their goals whilst being honest about our use of personal data?

Growing Teams, Empowering People

By Natalia de Vicente

In just a year, we’ve seen a sudden burst in employee growth at Empathy, bringing both new opportunities and challenges to evolving as a company. At the People Entrusting department,...

Running Apache Spark on Kubernetes

By Ramiro Álvarez

Using Spark on K8s to overcome dependency on cloud providers. For the last few weeks, I’ve been deploying a Spark cluster on Kubernetes (K8s). I want to share the challenges, architecture and solution details I’ve discovered with you.

Empathy's Take on Virtual Onboarding

By María Calvo

Beginning a new job is already full of uncertainty and even more so starting remotely. As People teams, we must be aware of this uncertainty. It’s our job to rise to the challenge of transforming the onboarding experience from in-person to virtual, without losing the togetherness found in a shared physical space.

Joyful people, joyful products

Putting people at the centre builds a trust-based community that colleagues and customers want to join.

Partners Program

Today we are excited to launch our Empathy Partner Program, teaming up with like-minded organizations to cultivate a community focused on creating Trustworthy, Understandable and Joyful commerce experiences.

Origins: Be Inspired By How People Flow Through Search

By Raquel Bernad

We’ve taken Empathy Playboard a step further with Origins, a data visualisation (dataviz) to understand better how searches are created, which paths they take, and the most valuable suggestions through the search journey.

Breathing data in a literal sense

By Jorge Rey

There are several ways in which a data visualisation project can come to life. Features and motion dynamics from living organisms have served as a source of inspiration for the arts, including architecture and industrial design.

Thinking vs Doing

Psychological research suggests that we have two different motivational mindsets: the doing mindset and the thinking mindset. We are capable of both, but generally, we can only use one at a time.