Blog

We’re honoured to announce that BSH Home Appliances Group has put its trust in Empathy.co for the brand’s future search and navigation needs. Headquartered in Germany, BSH is a global...

By Pieter Vegt

The latest Ethical Commerce Alliance panel discussion addresses critical concerns about social media, ecommerce & your privacy online.

Exposing the Privacy Myth: Part 2

The tradeoffs between a personalised experience and safeguarding privacy online are not laws of nature; they are tradeoffs by design. We can design our way out of this again. Privacy Advocate Pieter Vegt explains why we should in part 2 of his series.

Empathy.co launches new Retail Trust Index

Today we’re launching the new Retail Trust Index (RTI), examining online tracking practices and use of cookies by the UK’s leading retail brands. We surveyed over 2,000 online shoppers in the UK to gauge consumer sentiment and the impact of intrusive data practices on consumer trust.

Summer Release Notes: Q3 2022

The quarter has ended, so it is time to see what our teams have been working on. Explore the features and enhancements that came to be in Q3.

A successful business starts with Digital Trust, Ethical Data and AI Policies

Around the world, every part of every business is being examined through a new lens: one of digital trust. Brands and retailers are facing increasing pressure to use fast-evolving technologies...

Exposing the Privacy Myth: Part 1

It’s time to think differently about privacy online. Privacy Advocate Pieter Vegt brings us the first in a new blog series to help us better understand the challenges we face, both as an industry and as a society, in data protection and ethical personalisation.

EU Digital Strategy: Digital Services Act & Digital Markets Act

For a single, harmonised digital market in the EU, it's key to restrict large companies' potential to limit new digital service providers' development and expansion. Buyers & brands must be in harmony, ensuring their rights while boosting competitiveness with other countries.

Analysing Discovery with Navigation Metrics

Empathy Platform Playboard’s Navigation Metrics tool provides a clear, comprehensive and adaptable view of what shoppers are looking for during the discovery experience.

How a retailer couldn’t forget about its customer

By Pieter Vegt

Unintended privacy violations can be avoided. Why was a company unable to exercise a customer's right to be forgotten? Pieter Vegt, Privacy Advocate, has some great tips to help businesses strengthen their privacy strategy.

How online shopping will change with the rise of privacy-first tech and AI

Take a look at the future of ecommerce and discover what will change with new technology and smart features. Virtual assistants, dynamic messaging, and data privacy.

'Buy it Again', Accessible recurrent purchases for everyone

We set out to find what customers want and found a preference for seeing previously purchased items differentiated from the rest. Learn how our Experiences team is creating a more transparent solution, the 'Buy It Again' experience.

Customer Preferences: Food Profile

Constantly applying search filters when shopping online can become time-consuming and take away from the experience. We've been exploring explore search customisation that can adapt to specific customer preferences.

Customer Preferences: Favourite Filters

Consumers should only have to establish preferences and particular needs during their shopping experience once. Our Experiences Lab has been experimenting with filters and favourite options to anticipate customer needs.

Expulsion From Paradise

By Angel Maldonado

Why does data need innocence and our active protection? Angel Maldonado, Empathy.co CEO, explores tech and social media, often at odds with our fundamental rights of privacy and autonomy.

Do More Than Search Corrections

Can we anticipate a customer’s search intent with respect? Producing relevant suggestions with minimal typing is complex but not impossible. Here is Part 2 of our blog series on Conversational Search.

GDPR and Google Analytics: What you need to know

Why are countries banning Google Analytics, and what alternatives can you use for website analytics? Discover how you can respect customers' privacy.

Raising the Bar for Ranking Queries

Maintaining relevancy is an industry-wide ecommerce challenge. Empathy Platform Playboard's Query Ranking tool has a privacy-based solution.

Boost & Bury, Quickly & Easily

The latest Empathy Platform Playboard feature update offers a time-saving way to modify product results, making it even swifter and simpler to improve shoppers' experience.

The No-Code Solution to Search Configuration

Empathy.co’s Merchandiser- & Partner-controlled tool that offers instantaneous Search & Discovery curation and management within the Playboard has arrived.

Spring Release Notes: Q2 2022

As the quarter comes to a close, there are lots of new features and enhancements to explore. Here are the highlights that rolled out in Q2.

Empathy Solid Challenge

What is Solid? I first learned about solid technology when I joined Empathy.co. This technology establishes a protocol for users to store their personal data in a decentralised and safe way. However,...

Empathy.co sets a sky-high standard for Ethical Commerce

Empathy.co’s new Search & Discovery Platform is officially available for all companies looking to respect their customers’ privacy while providing a human connection with each shopping experience.

Cloud FinOps — Part 4: Kubernetes Cost Report

By Ramiro Álvarez

Now that we have covered the Principles, Tag Allocation Strategy and the Cloud Cost Report, it is time for the fourth instalment — gaining cost visibility on Kubernetes Workloads.

Make the Most of Your Previous Searches

Dive into pre-search in a predictive layer, the experience of searching as an explorational process. The search box builds a conversation, helping shoppers without them having to ask for it as they interact with a search page. How? Let's explore the different conversations people have in an Empathy Search experience.

Playboard Perspective: Internal Activity and Engagement At-a-Glance

The power of a tool that impacts relevancy and, consequentially, queries’ performance is huge. As the instrument that controls the Search & Discovery experience, we are always working to ensure...

Tailoring Exclusive Wardrobes to a Digital, Privacy-First Experience

Based on Me2B concepts and decentralisation, Scabal and Empathy.co are designing a unique wardrobe experience within each customer’s own sphere of digital privacy. One that begins and ends with the customer in control of their own data.

Applying CI/CD Using GitHub Actions for Android

By Pablo García

The Interface X Team lays out their tried-and-true approach for implementing CI/CD using GitHub Actions. This flexible, customisable system for creating actions & adapting pre-made ones ensures smooth operation.

Development Journey: My History

‘How did I get to that product last week?’ It’s a frustrating question we have probably all asked ourselves, in some form or another. Let’s say you found a product...

Empathy’s Journey, from Sketch to Figma

What happens when the tools you've always been using no longer cover your needs? Our UX/UI team recently faced this with Sketch; after a long-term relationship, it was time to look elsewhere for better solutions.

Cloud FinOps — Part 3: Cloud Cost Report

By Lukas Gómez

Following our previous posts on Cloud FinOps Principles and Tag Allocation Strategy, it is time to unveil the third piece in the series. In this post, we will focus how to develop a solution for visualising cloud costs.

Cookies, Consent and Privacy Violations in Commerce

In light of recent regulatory changes for data sharing, transfer and ownership, it’s crucial to unite in protecting people’s privacy. Nina Müller who leads our Ethical Commerce Alliance, recently spoke to a panel of experts from industry and academia to explore how.

Privacy Controls for Search History

Following our mission to design and think everything through the lenses of ethics, today we're going to talk about how brands can take action to establish more trusting relationships with their users.

Make your Category Pages more Joyful with Search Trends

Category pages are generally boring and fail to reflect social interaction. Our approach Empathy.co is to spark an inspirational journey through these pages for shoppers, one significantly improving their Search experience. Here’s our story of experimenting with this concept for future developments.

On Hierarchy and Data Visualisation

By Jorge Rey

Explore how different data visualisations can help users with not only a comprehensive perspective on the current performance of a particular product, but also take action.

Performance by Category