CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
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Customer Stories
The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!
TOUS: Revolutionising Ecommerce Search with Semantics
Understanding what shoppers need using semantic search
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Using Search and Discovery to Generate Exponential Ecommerce Growth
From predictive layers offering real-time, customised recommen...
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PDPAOLA: pairing technology with design
Search & Discovery to Generate Exponential Ecommerce Growth
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The Path to Empathy: A Commerce Search Success Story
BSH, Europe’s leading appliance manufacturer, teamed up with E...
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Equalize Feature Whitepaper
The tool that gives merchandisers the ability to adjust result...
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Transform Black Friday to Connect with Shoppers and Build Brand Trust
Black Friday offers a unique opportunity to catch new customer...
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4 Reasons Digital Trust will Keep your Customers Coming Back for More
Empathy.co breaks down new research from Deloitte Digital into...
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Shifting to Session-Based Findability
Evaluate search success and enhance customers’ experience usin...
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Style the Store Windows of your Search Experience
Guide and inspire shoppers in multiple scenarios and many layo...
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Search as a Human Conversation
typeless search experiences make the discovery process more human
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Explain Feature Whitepaper
The tool that gives merchandisers the power to understand why ...
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The No-Code Solution to Search Configuration
Empathy.co’s Merchandiser- & Partner-controlled tool that offe...
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Conforama: Doofinder to Empathy Platform Migration
Creating a comfortable, welcoming Search & Discovery experience
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Will Privacy Shape Commerce?
Privacy will always win as long as common sense prevails.
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Why Major Grocers turn to Related Tags
More and more retailers are adopting Related Tags to help peop...
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Carrefour Case Study - Search Migration
Trust by Design Commerce Search powered by Empathy Platform
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Is your Search ready for Black Friday?
During special shopping events like Black Friday, shoppers sig...
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Online Trust Survey
How consumers' attitudes related to privacy are impacting digi...
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Online Fashion You Can Trust
Distinguish your brand by providing Search & Discovery that re...
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Health & Beauty Commerce Case Study
A set of use cases and brand examples for achieving search and...
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Measuring Search Relevancy
A collection of methods for Offline Evaluation, Online Experim...
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Getting ready for huge demand during Black Friday
The experience on the site during Black friday is key. Every r...
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Choosing a Predictive Model for Commerce Trends
The Secret Science Behind Trend Detection
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BACK TO SCHOOL: How Carrefour.es makes it easier through Search and Discovery
Make things easier, carefully observe the search patterns and ...
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Be Immersed in Empathy
I‘m so happy to introduce Experience Empathy, a new way of exp...
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The Search as a Guide to Fulfil Dreams
With brand-new Empathy Search and Discovery features to share,...
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Visual Facets: The Forefront of Search and Discovery
Filters and facets are still a pending subject for many e-comm...
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Applying synonyms: choose well and increase the findability of your site!
In eCommerce, you may say synonyms are words that are used to ...
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The most sought-after books in Madrid's 52nd annual book fair
As Madrid’s annual book fair goes into its second week at the ...
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Five minutes with Lovelybikes
We caught up with Diego Fernández who’s Digital Manager at Lov...
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Special Dates Guide
Capitalise on key retail dates by understanding consumer behav...
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Casa del Libro Case Study
Lifting the cover on the leading bookstore's site enhancements
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Online book searches increase by more than 100% during fairs or on special dates
Special Dates are distinct days or periods that demonstrate un...
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WORLD BOOK DAY SEARCH INSIGHTS
As we´ve looked at previously with Black Friday and Valentine´...
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Advanced retailers who build trust with Empathy.co include:
An Empathy.co
more, human tip:
By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.
