Blog

Integrating Interface X your way

By Luisa Cortón

Discover how Empathy Platform is rethinking commerce search integration with the groundbreaking Injectable X Components, a modular approach that embeds search UI components directly into the existing website architecture. Brands can now choose between the ready-to-launch Archetype, the fully customizable X Components library, or the modular, injectable components to meet their diverse integration needs.

Building MCP in public: bringing conversational analytics to Backroom

Discover how the Model Context Protocol (MCP) powers conversational analytics in Backroom, giving e-commerce shop owners AI-driven insights, transparent planning, and privacy-first data control. Learn what’s new, how it works, and why it’s a game changer for merchants.

Bridging AI and Empathy capabilities with MCP

Discover how the Model Context Protocol (MCP) is transforming AI by making large language models truly context-aware and action-oriented by connecting AI assistants to any tool, API, or database.

GenAI and private clouds: the ultimate allies of product teams

Discover how Empathy.ai empowers product teams with secure, private-cloud GenAI to boost creativity, speed, and control across the entire product lifecycle.

Introducing the next evolution of Related Prompts

Discover Empathy’s GenAI Conversational Search: dynamic, private, self-hosted GPT-powered suggestions for e-commerce search without OpenAI dependency.

AI tools for retail: Empowering bookstores with Project Gutenberg and Ethical AI

Discover how Empathy.ai connects Project Gutenberg’s 70,000+ free e-books with local bookstore inventories using ethical, privacy-first AI—empowering small retailers to enrich discovery, boost sales, and support their communities.

Excelling your commerce store with a smart shopping assistant using Related Prompts

By Ana Sánchez

Transform your commerce store with reductive questions—AI-powered prompts that refine shopper intent, personalize journeys, and boost conversion rates.

Improving Related Prompts to enhance GenAI governance in retail

By Jorge Leal

Discover how Empathy Platform is revolutionizing e-commerce search with GenAI-powered Related Prompts, offering smarter, personalized shopper experiences.

Innovating Commerce Search with a Generative AI Healthy Eating Assistant

By Jorge Leal

Discover how Empathy’s Healthy Eating with Ocado AI assistant blends GenAI with commerce search to deliver personalized, privacy-first, and intuitive shopping experiences—pioneering open innovation in retail.

Bridging generative AI with factual accuracy

By Ana Sánchez

Discover how Empathy.ai bridges generative AI with factual accuracy through Fully Formatted Facts (FFF) and advanced RAG frameworks—minimizing hallucinations and redefining trust in AI-powered search.

Enhancing your commerce search experience using conversational queries with Related Prompts

By Ana Sánchez

Enhance product discovery with Empathy Platform’s new Related Prompts—synthetically generated, conversational queries that guide shoppers effortlessly, eliminate cold start issues, and prioritize privacy.

How DeepSeek R1 and Empathy pioneer the next era of intelligent search on self-hosted GPU clusters

By Jorge Leal

Discover how Empathy Platform and DeepSeek R1 are redefining intelligent, privacy-first search with AI-powered features like Related Prompts and the EmpathyAI Router—driving innovation on self-hosted GPU clusters without relying on OpenAI.

Redefining Technical Documentation at Empathy.co: A Three-Year Journey of Disruption

By Luisa Cortón

The story of how we said goodbye to static, lifeless, highly technical guides and welcomed a new era of technical documentation that is enjoyable and engaging.

What You See Is What You Trust

Understand your customers’ needs, straight from your own ecommerce store, using new Playboard tools to boost trust.

Detecting Biases in AI Search Interactions

By Alvaro Ibañez

With the implosion in popularity of generative AI, the public is more conscious of how developers’ biases impact AI judgements.

Explainability and Understanding in e-commerce: The Challenge of XAI

By Álvaro Panizo

AI is inherently biased, which is why explainability and control are necessary to reduce the impact of this problem. We need solutions that are highly transparent and multivariate testing that can be executed out-of-the-box.

Why Chrome’s cookie phase-out won’t affect Empathy.co customers

With Empathy.co you get a secure, personalised shopping journey that doesn’t rely on third-party cookies, meaning you’re already ahead of Chrome's cookie phase-out.

Pioneering a way to measure trust in online retail

Today’s consumers place a huge amount of trust in online retailers. In return, they expect a safe, secure and non-intrusive shopping experience. Heres's how that can be guaranteed.

Kroger + Empathy.co: AI Search Applied to Grocery

Nearly five years ago, pre-pandemic, and before online shopping became the norm, Empathy.co and The Kroger Co began collaborating. In need of an enhanced Search & Discovery experience across their...

Using Search and Discovery to Generate Exponential Ecommerce Growth

From predictive layers offering real-time, customised recommendations, to a privacy-first approach, PDPAOLA is redefining what it means to shop for jewellery online.

Explainable AI in Retail: Delivering Trust, Transparency and Personalisation

For retailers, explainable AI leads to better decision making and understanding. For shoppers, it builds greater trust and improves the shopping experience.

How Retailers Can Optimise Search Results to Reduce Bounce Rates

Understanding and harnessing the power of search results can enhance engagement, increase conversions, and ultimately drive growth in revenue.

Redefining Privacy: How Retailers Can Learn from the Failures of Big Tech & Protect Gen Z data

Discover Gen Z's online expectations when it comes to privacy and learn how retailers can adopt ethical data strategies for an improved shopping journey.

Semantic Models in Vector Search

Discover how Vector Search combines with semantics, NLP & NLG to deliver privacy and consent integrity paired with faster, more relevant results.

The Path to Empathy: A Commerce Search Success Story

BSH, Europe’s leading appliance manufacturer, teamed up with Empathy.co to enhance the search journey for customers, resulting in significant improvements in discovery and engagement. The collaboration has led to a +13% increase in search sessions, an +11% boost in click-through rates, increased findability, and a +44% rise in add to carts, underlining the value of a personalised, empathy-driven shopping experience.

Master the art of summer sales: 7 strategies for retailers in 2023

Seize the summer sales season with these 7 strategies. Outshine your competition and delight your shoppers.

Revolutionising content discovery with Holons Search

See how Empathy.co is reimagining search with the power of Holons, creating a new, more intuitive way of discovering and interacting with content.

In the News: Empathy.co launches Open Innovation to build new innovation-led ideas for the eCommerce sector

At a time when technology is thrown into the world and hoped to become right, elevating values and responsibility becomes paramount. May we present to you, Open Innovation. Last week...

What Does Ethical Personalisation in Retail Mean?

In today’s fiercely competitive retail landscape, successful online retailers understand the power of creating personalised experiences to foster a deep connection with their brands. Ethical personalisation has a pivotal role...

Understanding Vectors and Semantics

When it comes to commerce search, helping shoppers find what they are looking for efficiently and effectively is crucial for a successful shopping experience. Limiting search results to keyword matches...

5 Top Tips for Driving eCommerce Revenue Growth

How can you build customer trust through ethical personalisation, profiling, explainability, and control? Connecting your catalogue to your brand values and creating private features allows you to differentiate yourself from...

Improving the Explainability of Personalisation

Personalisation is failing. The cause is clear: customers do not fully understand the personalisation they're faced with. Here's where explainability comes into play. Giving customers control and understanding of their shopping experience.

What APIs can do for your ecommerce business

Discover everything you need to know about APIs to build and scale your online store. Find the best APIs for your business, such as search and payment solutions.

Creative Genius Unlocked: 8 Tips to Enhance your Creative Flow

Have you ever felt stuck in a never-ending cycle of creative block? Lost and unmotivated to tackle creative challenges you know you're more than capable of facing can't move a muscle. Here are 8 tips to help you enhance your creative flow and unlock your inner creative genius.

Autumn Release Notes: Q4 2022

The quarter is over and so is 2022, so it’s time for a look back at what Autumn brought to Empathy Platform.

How to really protect privacy while creating a personalised shopping experience

Miscommunications happen all the time, all over the world, no matter what language you speak or who you’re speaking to. But when it comes to protecting consumer privacy and personal...

5 respectful ways to get to know your customer better

Understanding your customers is essential to success.  Knowing what they need, what they like, and how they interact with your brand can help you create better products and drive sales. ...

How we build the Augmented Society

It's time for stores to reclaim their local connections to customers. Privacy Advocate Pieter Vegt explores how we make this possible with a new model, the Augmented Society.

Privacy as a Fundamental Right

Join us in our PrivacyBasics series to learn why privacy became a Human Right after World War II

Scrum: let’s stop talking about the framework and start talking about the mindset

By John Cifuentes