Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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Creating a comfortable, welcoming Search & Discovery experience
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A Commerce Search Journey
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Search & Discovery to Generate Exponential Ecommerce Growth
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An Open-Innovation Case Study
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Doofinder Migration to Empathy Platform
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Understanding what shoppers need using semantic search
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Online shopping infused with AI Search
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
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The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
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Get the most out of your site search
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From Intelligence to Trust and Decentralisation
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How consumers' attitudes related to privacy are impacting digital commerce
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Privacy will always win as long as common sense prevails.
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Tackling risks to people’s digital privacy
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typeless search experiences make the discovery process more human
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A life cycle of data protection fines
Blog
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AI tools for retail: Empowering bookstores with Project Gutenberg and Ethical AI
Discover how Empathy.ai connects Project Gutenberg’s 70,000+ free e-books with local bookstore inventories using ethical, privacy-first AI—empowering small retailers to enrich discovery, boost sales, and support their communities.
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Excelling your commerce store with a smart shopping assistant using Related Prompts
Transform your commerce store with reductive questions—AI-powered prompts that refine shopper intent, personalize journeys, and boost conversion rates.
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Improving Related Prompts to enhance GenAI governance in retail
Discover how Empathy Platform is revolutionizing e-commerce search with GenAI-powered Related Prompts, offering smarter, personalized shopper experiences.
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Innovating Commerce Search with a Generative AI Healthy Eating Assistant
Discover how Empathy’s Healthy Eating with Ocado AI assistant blends GenAI with commerce search to deliver personalized, privacy-first, and intuitive shopping experiences—pioneering open innovation in retail.
