Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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Creating a comfortable, welcoming Search & Discovery experience
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A Commerce Search Journey
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Search & Discovery to Generate Exponential Ecommerce Growth
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An Open-Innovation Case Study
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Understanding what shoppers need using semantic search
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Online shopping infused with AI Search
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Driving growth with Explainable AI Ethical Discovery
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
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The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
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Get the most out of your site search
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From Intelligence to Trust and Decentralisation
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How consumers' attitudes related to privacy are impacting digital commerce
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Privacy will always win as long as common sense prevails.
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Tackling risks to people’s digital privacy
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typeless search experiences make the discovery process more human
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A life cycle of data protection fines
Blog
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Welcome, AI Mode
Empathy Platform introduces AI Mode, a conversational search experience designed for e-commerce. By allowing shoppers to express intent in natural language, AI Mode offers a more human way to explore...
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MOLLY vs. THE MACHINES: When machines reflect us back
An article on MOLLY vs. THE MACHINES, a documentary grounded in real events that examines algorithmic power, responsibility, and the human consequences of engagement-driven technology, and why Empathy.ai chose to...
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Wrapping up 2025, building 2026
A reflection on 2025 as a year of consolidation and proof, and a look ahead to 2026 focused on sovereign infrastructure, transparent AI, explainable systems, and intent-driven search built with...
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In-house AI: the key to true technological independence
This is why in-house AI powered by open-source models and local high-performance hardware enables true independence, resilience, and sustainable computation.
