Empathy AI
Privacy and sustainable AI
As global leaders in privacy and consent, Visible Privacy empowers businesses to effortlessly navigate privacy regulations, achieve full compliance, and build lasting trust with their customers.
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What's new
Don't lose track of any new milestone at Empathy.co, where progress unfolds every day. From breakthrough features and bold ideas to fresh blog posts and videos on ethical, human-centered AI in commerce search and discovery.
IMC to configure the Related Prompts context
With the new Related Prompt context settings tab from the IMC tool you can define how Empathy Platform generates conversational prompts. Adjust tone, intent, and context parameters so related‑prompt suggestions align with your brand voice and shopper scenarios.
Truman and the new era of sustainable, private AI discovery
Read the full story behind the new Truman AI-powered search experience for Casa del Libro Truman brings private AI, sustainable cloud, and transparent design together to deliver context-aware, conversational recommendations.
New Conversational Search UI layer
The Interactive Map in Empathy Platform Docs now shows two distinct interface layers: the Traditional Search UI and the new Conversational Search UI. The Conversational layer overlays a modern, natural-language search experience, offering intent-driven results and conversational flows.
AI Overview X Component
Updated the Interface X Components UI Reference to introduce details on the AI module that features the new AI Overview X Component on the search user interface. This update includes all the props and slots needed to display AI Overview correctly across your commerce search frontside.
AI Overview
The AI Overview features intent-aware summaries and curated product carousels that smoothly guide shoppers from their query to discovery. It understands multiterm queries, updates dynamically when refining the search, and provides private, contextual, and human-centric search experiences.
Manage access and permissions for users
Learn how to grant access and assign permissions to the different Playboard's tools and features with the new Users Management Tool. Now, roles can be set up more efficiently, giving each user the right level of control to work across the Playboard.
Integrating Interface X your way
Explore the different ways to embed Empathy Platform's Interface X into your commerce store. Whether you choose full integration or inject components individually into the DOM, each approach delivers flexible, controlled, and privacy-first search and discovery experiences.
Building the MCP in public: Backroom analytics
Our “building in public” series continues with conversational analytics in Backroom via MCP. The assistant adapts plans, delivers intent-aware responses, and streams execution. Merchants get actionable insights instantly, with data kept private and secure.
Results Ranking with search and browse
The Playboard introduces Results Ranking, a single tool unifying search and browse management to fine-tune product visibility in one workspace. Facets gain dynamic endpoint configuration, giving merchandisers more agility, precision, and control.
Bridging AI and Empathy capabilities with MCP
The Model Context Protocol (MCP) is an open standard that allows AI systems to securely connect with live business data, tools, and workflows. By replacing complex, fragmented integrations, MCP leverages more contextual, secure, and human-centric AI experiences.
Want to see Motive in action?
Take a look at Motive's AI-powered ecommerce search plugin for faster discovery. Built with our values of privacy, trust and transparency, discover the tooling offering with a series of video tutorials: Backroom, Questions AI, Business Rules, Banners, and much more!
GenAI and private clouds: the ultimate allies of product teams
Explore how generative AI, when integrated into privacy-first and cloud-agnostic infrastructures, can fundamentally enhance the way product teams work across every stage of the product lifecycle by prioritizing data security, cloud flexibility, and control.
Inject Interface X Components individually into your website's DOM
Follow this step-by-step guide for seamlessly integrating Empathy’s Interface X Components (search box, results grid, etc.) directly into any part of a commerce store's web page DOM. Customize and embed powerful, flexible search interfaces that enhance user experience!
Empathy Holdings Roadmap
The Empathy Holdings roadmap provides insight into our strategic direction, highlights upcoming initiatives, and outlines the next steps in our commitment to transparency and growth. Explore it to see how Empathy Holdings continues to deliver innovation and value.
No announcements available at the moment.
Stay tuned, exciting things coming in soon!
Our ethical commitment
Putting values into action, we’ve extended the pillars of Digital Empathy beyond company boundaries to found the Ethical Commerce Alliance. A rapidly growing industry network of experts committed to protecting privacy and putting ethical values on top of business’ agendas.
Discover the ECA
