A truly collaborative effort, the relationship between Empathy.co and Kroger led to numerous innovations as a result of developing customized solutions for the grocery giant. By adapting and crafting technology to fit a multitude of needs and requirements, Empathy.co began a journey of client-led Open Innovation.
Working to create product features that solved the retailer’s needs brought about the development of groundbreaking, innovative solutions that had never before been present in ecommerce.
“Partnering with Empathy.co for our Search & Discovery needs has set our ecommerce operation apart and exponentially improved the experience, both for our merchandising team and for our customers. Their dedication and innovative thinking have made a lasting impact, and will continue to do so for years to come.”
Sriram Samu - VP of Engineering at Kroger