22M
~10.7M
Inspire and guide shoppers in a single click,
while respecting privacy, with Empathy Platform’s
Search & Discovery technology.
Engineer
Sales
Marketing
IP addresses read-only for Platform Engineering operations. No persistence
Multi geolocation aware notices
No-Biometric, no-voice, no-image
n/a
In-Session IDs only
Targeting groups
Not needed, because Empathy is privacy-first
Universal Consent Platform, Cookie Consent Tool
Not needed, because Empathy is privacy-first
n/a
Sequential keyword & vector search when searching and indexing. First, keyword search is executed, then vector search if needed.
Open-source foundation semantic models fine-tuned with proprietary datasets for each specific domain.
Privacy control measures based on consent-domain integral data as well as semantic models trained to guarantee confidentiality with anonymised in-session behavioural interactions.
Play Vector explains through visual insight the what and why behind the AI-generated feed enrichment, semantic models and computed data. Additionally, manual judgments complement offline automated evaluations empowering merchants to orchestrate AI to their ambition.
Vector recomendations
Brand recommendations
Top Clicked recommendations
NQ recommendations
Related Tags
Next Queries
Dynamic Filters
Redirect Links
Promoted Banners
History Queries
Top Clicked
Top Clicked with images
Popular Searches
My History
Accurate suggestions as you type
Results as you type
Next Queries
Clear separation between search business roles
Equalize/ Static relevancy config (AB)
RT + Curation
NQ + Curation
Promotions (banners)
Redirections
Popular Searches
Top Recommendations
Brand Recommendations (Query Preview)
Next Query Recommendations
Dynamic Re-ranking
Contextualize
Not found
Partial Results
Identifier Results (Sku Search)
Query Field Weights & Boosting (Custom Ranking rules)
Boost/bury products (Custom Ranking rules)
Explain
Transparency about all aspects that affect the product scoring in order to understand the position of each result in specific queries
Blacklist of terms
Not found
Visual analytics (Insights)
Not found
Open statistics/analytics API
Not found
Public roadmap - Documentation
Release notes - Documentation
REST API
Typo Tolerance (Spellcheck)
Grouping / Distinct
Dynamic Sorting
Sorting feature exists, not found if it's dynamic
Faceting & Filtering
Facet Value Searches
Not found
Synonyms
Dynamic Synonym Suggestions
Language support
All languages
Support for any worldwide language, but automatic language detection capabilities only for 30 languages.
Stop words
Geo Search
Search Analytics
Search Success KPIs
Query performance reports
Search Opportunities for improving
Search Performance
Visual analytics covering business cases
Open Statistics API
Not found
User-level Search Personalization
Empathy doesn’t do User Personalization due to privacy concerns. More info here: Session Contextualization
A/B Testing Results
Equalize in EPP enables merchandisers to configure and curate the brand search experience by audience segment. Affect product scoring by weighting attribute values and applying them to different segments. Merchandisers have granular control and visibility over how search results appear and the agility to adapt quickly, provide relevant results, and support merchandising goals
Query Suggestions
Wisdom of the Crowd-based
Visual Dashboard
Search & Discovery Playboard
Analytics & Insights for detecting opportunities and understanding shoppers behavior
Tooling for setting up relevance and ranking
Search Experience Customization
Overview of the product grid and scoring details in Explain
Account management
Monitoring of all actions taken in the Playboard
Instance Management Console
Not found
Search UI Component Library
Interface X Components
Not own Search UI Library
Privacy Friendliness
Channels
GitHub issues
Private Slack (including audion & video calls)
Prioritised Support 24/7
Customer Success specialist
GitHub issues
Private Slack (including audio & video calls)
Prioritised Support 24/7
Customer Success specialist
Expert Onboarding & Training
